cordwallis vw heathrow

Just wondering if anyone else has had a similar experience and can advise. Sorry about War and Peace but the background may be useful. I bought the van from Cordwalis Heathrow in May 2019 and paid for delivery up to Glasgow. It's a September 2017 Kombi. There is rust on the bottom left hand edge...

I ordered my van 2 weeks ago and still don’t have a confirmed build date. After doing some reading on here this morning I emailed the dealer and asked him to add the LED head lights as I do lots of night driving. He replied saying the system won’t let him make any changes and he was “locked...