jennifer78
New Member
I bought a 2021 t6.1 TDI340 LWB 110kw DSG7 van back in April. I'd an incident 3 weeks ago on the 6th December, whereby Ad Blue was accidently put into diesel tank. Upon realising the error I knew immediately not to try & start the van. I got a tow truck to take it straight to a VW dealership. They drained the fuel tank & topped up with 25 litres of diesel & I was able to pick the van up the next day. All good as far as I was aware. I filled up with 75 litres of diesel on the 8th December & van was going fine. Then on the 14th December I tried to start the van & it wouldn't start. I called Roadside Assistance for a technician to come out to have a look at it. He told me that the fuel was not getting to the engine for whatever reason & as the van was not able to be started I arranged a tow truck to take it back again to same VW dealership as before. First thing I was asked by service guy was did I put petrol in the tank by mistake. I replied I'm 100% certain it was diesel & had a receipt to prove it. They showed me a sample of what they allegedly taken from the fuel tank & told me they reckon there was unleaded fuel in it.
Anyways with it being this crazy time of year they're swamped with doing services for their customers & told me there was practically no chance I'd get my van back before Christmas. I asked the service manager earlier a few days ago if they had sent a sample of the contaminated fuel off to be analysed but he replied no. I went to VW 24th December to see what was happening & by chance they were working on the van at the time. I waited there until they had finished & service guy then tells me they drained the fuel tank, flushed out the engine, replaced filters & topped up with diesel again & then tried to start the van. But of course it wouldn't start! So now they tell me they're going to look at it again on Wednesday 29th December & investigate further. I'm still waiting for the service station to send me a technician's report of the diesel fuel there. I can only hope that this report confirms one way or another if the diesel was contaminated.
So I'm wondering is it commonplace for these service guys to not send a fuel sample away for analysis? Maybe I'm being paranoid but for all I know there couldv'e been a stuff up made the week before after the Ad Blue incident & now they are trying to cover it up. Without any verification of the apparent contamination of the fuel they allege was taken from the tank how can they be so certain about the actual cause of this in the first place? Any thoughts or ideas as to what could be at fault would be gratefully appreciated. Thanks. Jennifer
Anyways with it being this crazy time of year they're swamped with doing services for their customers & told me there was practically no chance I'd get my van back before Christmas. I asked the service manager earlier a few days ago if they had sent a sample of the contaminated fuel off to be analysed but he replied no. I went to VW 24th December to see what was happening & by chance they were working on the van at the time. I waited there until they had finished & service guy then tells me they drained the fuel tank, flushed out the engine, replaced filters & topped up with diesel again & then tried to start the van. But of course it wouldn't start! So now they tell me they're going to look at it again on Wednesday 29th December & investigate further. I'm still waiting for the service station to send me a technician's report of the diesel fuel there. I can only hope that this report confirms one way or another if the diesel was contaminated.
So I'm wondering is it commonplace for these service guys to not send a fuel sample away for analysis? Maybe I'm being paranoid but for all I know there couldv'e been a stuff up made the week before after the Ad Blue incident & now they are trying to cover it up. Without any verification of the apparent contamination of the fuel they allege was taken from the tank how can they be so certain about the actual cause of this in the first place? Any thoughts or ideas as to what could be at fault would be gratefully appreciated. Thanks. Jennifer