VW got pressurised by the dealers to do something as the discounts Happy New Car where offering hurt them and lost sales. VW went and canceled all of the orders hurting the end user too and forced them to rejoin the order process at the back of the que.
Just to elaborate on this on this a bit
Earlier on last year brokers were offering discounts that main dealers 'couldnt' compete with (circa 20 - 30%) and dealers felt they were losing out on sales to brokers selling cheap.
It would seem that some brokers were buying vehicles as hire vehicles and/or under fleet discounts etc etc these vehicles are sold by VW at a different discount rate as they are not intended for sale to general public customers or some setup along this line.
VW UK got wind of this and eventually cancelled broker orders in the UK, this meant that anybody that had ordered a new T6 from one of the affected brokers in turn had their order cancelled meaning some people who had already been waiting for weeks/months went back to the start of the order process many being forced to go back to main dealers to reorder at a higher price (which is what i think VW wanted)
These orders were then placed before the factory 1 month shutdown (August 2016) for the changeover from EU5 to EU6, this meant some customers who lost months on broker orders then had extra long waits on dealer orders
To my knowledge Happy New Car were one of the brokers involved in this incident, whether or not they acted in a manner unbecoming i cannot say as i do not know the details of what exactly happened but there were a lot of angry customer miffed at having orders cancelled but i cant help but feel these customers took a slight risk to buy at an 'extra discounted level' and save a few pound.
As mentioned above 'money' and 'big business' does indeed rule so these companies are now selling vans again and at a better discount than VW main dealers can or are willing to offer, the question here i think is are they selling them at an approriate discount within the T&Cs of VW supply chain ?
If not then it is feasable (although personally i think unlikely) that VW would cancel orders again !
Its worth noting that many businesses, like conversion companies, did not have their orders cancelled as they were fulfilling customer orders through the appropriate ordering channels
