Just thought I would writeup my dealings with Jacksons Leisure Supplies.
I recently bought a Vitrifrigo Fridge. When it arrived the handle came off when I was lifting it out of the box. The fridge took ages to arrive and I had to chase them to ask where it was.
DPD was arranged to collect on Weds 8th and arrived in the morning. I had an email saying I would be refunded when it arrived.
Since then I have been emailing as getting through on the phone lines is pretty much impossible. Emails never replied to.
Today I managed to get through. The sales person I spoke to checked and said that the fridge had returned and was in the warehouse, so the refund would be arranged.
At the end of the day I received another email fom a different person stating that the fridge had not arrived back and I would be refunded when it did.
Since then I have done a bit of research into this and it seems it is not uncommon to have this problem with this company, so my advice:
AVOID JACKSONS LEISURE SUPPLIES.
I guess I now will have to raise this with PayPal and my credit card company.
I recently bought a Vitrifrigo Fridge. When it arrived the handle came off when I was lifting it out of the box. The fridge took ages to arrive and I had to chase them to ask where it was.
DPD was arranged to collect on Weds 8th and arrived in the morning. I had an email saying I would be refunded when it arrived.
Since then I have been emailing as getting through on the phone lines is pretty much impossible. Emails never replied to.
Today I managed to get through. The sales person I spoke to checked and said that the fridge had returned and was in the warehouse, so the refund would be arranged.
At the end of the day I received another email fom a different person stating that the fridge had not arrived back and I would be refunded when it did.
Since then I have done a bit of research into this and it seems it is not uncommon to have this problem with this company, so my advice:
AVOID JACKSONS LEISURE SUPPLIES.
I guess I now will have to raise this with PayPal and my credit card company.