JCB VW Ashford

[Sackmycook]

I went online yesterday evening and put a reservation fee down on a used VW approved T-Cross after doing due diligence with Laurence the sales bod. He sent me videos and all the relevant info for me to make a decision.
Today I get a phone all from a different sales guy (Laurence is off today apparently), telling me that due to a computer glitch, the car was already reserved. A very weak apology and no offer of an alternative like they're supposed to. Very poor customer service and a lesson learnt that using VW website to reserve a vehicle, may not be worth it.
I wonder if they use Fujitsu?

 

[Bav]

JCB Ashford - my nemesis? Surely not!

 

[Sackmycook]

@Bav have I missed something?

 

[Bav]

This is the dealer I ordered my van through - they upped the price but waited 13 months before telling me about the price rise. Currently going through TMO as I believe they breached the sales contract.

 

[Bigsidavies]

I went online yesterday evening and put a reservation fee down on a used VW approved T-Cross after doing due diligence with Laurence the sales bod. He sent me videos and all the relevant info for me to make a decision.
Today I get a phone all from a different sales guy (Laurence is off today apparently), telling me that due to a computer glitch, the car was already reserved. A very weak apology and no offer of an alternative like they're supposed to. Very poor customer service and a lesson learnt that using VW website to reserve a vehicle, may not be worth it.
I wonder if they use Fujitsu?

The cynic in me is strong with this one.

 

[archersam]

Once youve got your motor then switch to CVS in Canterbury for service and warranty work. Have had great service with them and not so great experience at JCB.

 

[Sackmycook]

Got one in Huddersfield

 

[Sackmycook]

I suspect the 'other customer' was local and paid a lucrative finance package as opposed to my cash and no chance of getting it serviced there.
I'm a cynic too

 

[Bigsidavies]

I suspect the 'other customer' was local and paid a lucrative finance package as opposed to my cash and no chance of getting it serviced there.
I'm a cynic too

Yeah I was thinking along those lines. Something with better commission had popped up since your deposit went down.

 

[Bav]

Yeah I was thinking along those lines. Something with better commission had popped up since your deposit went down.

They've got all the professionalism of the artful dodger.

 

[Sackmycook]

I've done an appropriate Google review fwiw.....

 

[Bav]

Linky?

 

[Sackmycook]

JCB Volkswagen Ashford - Google Search

 

[Chippie1]

Dealers hate cash buyers! Customer service went out the window when I told them I would like to buy my van cash! His response was well I ain’t making no money out of this deal then!

 

[Bav]

JCB Volkswagen Ashford - Google Search

The link didn't work, but I found your review anyway.

They seem to respond to most negative Google reviews, so let's see how/if they respond to yours.

 

[T6Paul]

Often you can get a better deal buying on finance. Then just pay it off before the first payment is due. Just check there are no fees before you buy.