VW may regard oil emulsification as ‘normal’ but it will reduce the life of the engine.
Water emusified oil not only has severely degraded lubrication properties it also reacts with sulphur from unburnt fuel dilution and blow by gas to create sulphuric acid.
Sulphuric acid will attack engine components causing corrosion, pitting and accelerated mechanical wear.
Water in oil will also allow microbial growth which left unchecked in an unused engine can cause blockages in narrow oilways and filters elements.
Combine all this with a 20K oil change interval and the future looks iffy to say the least.
I’m afraid VW appear to be covering their arse, so glad I got a Euro 5 180ps which doest have this issue even with frequent short journeys.