Van been in Listers VW Coventry since first thing Monday morning to have a very small oil leak looked at from somewhere at the very top, front of the engine. I had naively assumed it might be a small pipe, oil seal or similar that needed doing somewhere at the top as the leak is quite minor, although I couldn't actually see where it was coming from. No update from the service centre by 4.30pm Monday so I called them to be told it is on the ramps, which I interpreted as we have only just got round to looking at it.....
No phone call or update whatsoever from them yesterday, I was busy all day and forgot to chase them up until it was gone 5pm so didn't bother as it obviously wasn't going to be ready.
Just called them for an update, good news they say, the part has arrived so we now need to get it fitted but we aren't sure if we have any spare ramp time today
Oh it needs a new part then says I, what part is that? Reply, it needs a new charge cooler (it is a BiTDI) .
Not what I was expecting. Again it might be my naivety, lack of technical knowledge, or both but I'm struggling to envisage why engine oil would be anywhere near the charge cooler, that is unless it came up from the turbos?
Warranty work fortunately as 18 months old and 11k miles.
Separate point but not overly enamoured with their customer service either.
No phone call or update whatsoever from them yesterday, I was busy all day and forgot to chase them up until it was gone 5pm so didn't bother as it obviously wasn't going to be ready.
Just called them for an update, good news they say, the part has arrived so we now need to get it fitted but we aren't sure if we have any spare ramp time today
Oh it needs a new part then says I, what part is that? Reply, it needs a new charge cooler (it is a BiTDI) .
Not what I was expecting. Again it might be my naivety, lack of technical knowledge, or both but I'm struggling to envisage why engine oil would be anywhere near the charge cooler, that is unless it came up from the turbos?
Warranty work fortunately as 18 months old and 11k miles.
Separate point but not overly enamoured with their customer service either.