Power-latching door problem

[carlknight1982]

Hi everyone I'm new here i have just gotten a T6.1 (I Think) for work comes up as a T32 H-LN TDI 4M SA if that means anything!
the problem I have on collection the sliding door wouldn't close, its not electric but does have the pull in motors I'm told.
apparently this hasn't happened before and I'm inclined to believe the guy as he was my boss! and he's the one paying for the repair either way.

i ended up using a strap to keep the door closed to travel home, any advice on where to start looking would be great as I cant see anything wrong with it
i was going to check the motor fuse but cant find a definitive fuse list

 

[Higgidav]

I had a similar issue with the soft close on my T6. It was diagnosed as the door control module which was changed under warranty.

 

[carlknight1982]

I had a similar issue with the soft close on my T6. It was diagnosed as the door control module which was changed under warranty.

thanks for the info, ill get it booked into VW any idea on the warranty period its a 20 plate

 

[Higgidav]

Warranty from new is three years unless you have an extended warranty such as the ‘all in plan’.