SkyLow update...
Had an issue last week while out camping up in North Wales, when pulling in the pop top heard an almighty bang and a whoosh of air, followed by a rapid collapse of the roof back down onto the top of the van at wonky angle. Looked as though the top had sheared off the strut, releasing the pressure, which in turn pulled out the bolt from the opposite scissor on the rear as it collapsed. Managed to get everything closed, lined up and secured, and added an extra lashing strap for good measure, then headed home.
Spoke to Jay at Xtreme where I had had the roof initially fitted and explained I've moved away from London to Bristol so is there a way that another fitter could take a look at the damage and let me know what the next steps would be. He immediately spoke to Skyline who (I didn't realise) are based just outside Bristol. Had a call from them who said if I could bring the van in for a look and they can then book it in for a repair once they knew what was needed.
Headed down Friday evening just before they closed, and the guys were amazing, took one look at the issue and decided was better to just crack on a fix it there and then. 3 guys had the roof off, new strut and hinge put on within half an hour. They've now booked it in for a paint touch up in a couple of weeks where the hinge has scraped the paintwork when it came off the bracket.
So all in all very impressed with the after sales/warranty service from xTreme/Skyline here. With any product there are always going to be issues, it's how a manufacturer owns and deals with them that is key.
Still a happy Skyline SkyLow owner!
Had an issue last week while out camping up in North Wales, when pulling in the pop top heard an almighty bang and a whoosh of air, followed by a rapid collapse of the roof back down onto the top of the van at wonky angle. Looked as though the top had sheared off the strut, releasing the pressure, which in turn pulled out the bolt from the opposite scissor on the rear as it collapsed. Managed to get everything closed, lined up and secured, and added an extra lashing strap for good measure, then headed home.
Spoke to Jay at Xtreme where I had had the roof initially fitted and explained I've moved away from London to Bristol so is there a way that another fitter could take a look at the damage and let me know what the next steps would be. He immediately spoke to Skyline who (I didn't realise) are based just outside Bristol. Had a call from them who said if I could bring the van in for a look and they can then book it in for a repair once they knew what was needed.
Headed down Friday evening just before they closed, and the guys were amazing, took one look at the issue and decided was better to just crack on a fix it there and then. 3 guys had the roof off, new strut and hinge put on within half an hour. They've now booked it in for a paint touch up in a couple of weeks where the hinge has scraped the paintwork when it came off the bracket.
So all in all very impressed with the after sales/warranty service from xTreme/Skyline here. With any product there are always going to be issues, it's how a manufacturer owns and deals with them that is key.
Still a happy Skyline SkyLow owner!