Graham B
New Member
Hello!
We have a 2017 T6 Transporter and the VW Extended Warranty. The Sliding Door Roller guide hinge (bottom) has failed - the little white plastic wheel has disintegrated, but apart from that there seems to be no other damage.
We called a couple of local VW dealers to check whether this was a warranty item.
The first said it would be classified as 'wear and tear'... which feels a bit rubbish on a van that is converted as a camper and therefore not used a huge amount over a year.
The second said it "may" be a warranty item but we'd need to commit to cover the cost of fixing it and then find out whether we'd get it covered later!
A replacement part on eBay seems to be less than £20.
What advice does anyone have - should we push for it to be covered by the warranty or is fitting a replacement something that could be done by me. (I am no engineer!)
Any suggestions would be hugely appreciated!
Thank you
Graham
We have a 2017 T6 Transporter and the VW Extended Warranty. The Sliding Door Roller guide hinge (bottom) has failed - the little white plastic wheel has disintegrated, but apart from that there seems to be no other damage.
We called a couple of local VW dealers to check whether this was a warranty item.
The first said it would be classified as 'wear and tear'... which feels a bit rubbish on a van that is converted as a camper and therefore not used a huge amount over a year.
The second said it "may" be a warranty item but we'd need to commit to cover the cost of fixing it and then find out whether we'd get it covered later!
A replacement part on eBay seems to be less than £20.
What advice does anyone have - should we push for it to be covered by the warranty or is fitting a replacement something that could be done by me. (I am no engineer!)
Any suggestions would be hugely appreciated!
Thank you
Graham
