VW Assistance in France?

[dandan88]

Guys do they have silver van recovery in France does anyone know??
Cheers

 

[roadtripper]

If you have VW Assist it should be available:

 

[dandan88]

How do you use that bottom phone number lol any ideas?

 

[roadtripper]

Dial without the 0 in brackets if you're abroad?

 

[roadtripper]

Full handbook here

https://www.volkswagen-vans.co.uk/idhub/content/dam/onehub_nfz/importers/gb/downloads/roadside_assistance_handbook.pdf

 

[dandan88]

they used to be now now they seem like a bunch of clowns

 

[dandan88]

Phoned them, they said because it’s just an eml light and the vehicle is driving ok then they wouldn’t attend

What a joke

 

[Ayjay]

Maybe you should have told them it wouldn't start!

 

[JumpShip]

Never go anywhere without an obd reader .
It'll go into limp if its a problem...then you can ring the clowns back .
Stay off the motorways cuz your breakdown doesnt cover those .

 

[dandan88]

Really what do you mean my breakdown doesn’t cover motorways?

That’s ridiculous I’ve never heard of that before

Maybe you should have told them it wouldn't start!

I know but… they said if they sent someone it would be somebody from a garage local? Wtf is that all about some joker from a backstreet garage who doesn’t know toffee about toffee

 

[dandan88]

Just read about the motorways wow this really is a fuking joke

 

[roadtripper]

It's not a joke, it's just the laws and regulations of the country you are visiting. French motorways are privately owned and managed which means you have to use their breakdown service to be recovered off the motorway.

They do detail this in English to help:

Breakdown procedure

https://www.autoroutes.fr/en/breakdown.htm

Towing fees

https://www.autoroutes.fr/en/breakdown-service.htm

 

[dandan88]

Thanks for all your responses on this one most appreciated

 

[Sackmycook]

AA European Assist is based in Lyon. You can call the AA in the UK and they will hot transfer you to Lyon. May be beneficial to do it this way as the UK people should find your entitlements quicker.....

 

[dandan88]

AA European Assist is based in Lyon. You can call the AA in the UK and they will hot transfer you to Lyon. May be beneficial to do it this way as the UK people should find your entitlements quicker.....

Thanks.

I did speak to someone and as you say yes they was in Lyon

Regatds

 

[denz1968]

So my VW assist covers me for breakdown in France?

Need to check I still have this then

 

[roadtripper]

Full handbook linked to in post 5

And as discussed it does cover you, but not on the private motorways where you are compelled to use (and pay for) their services.