Alpicool CR50 freezer ok, fridge not cooling

[doningtonphil]

Its frestrating becasue although I got through to helpful Nick in their Technical Dept, he advised I needed to make formal contact via Ebay messaginf (the fridge was bought from their ebay site). So, what seemed a promising start is now dragging on. We were hoping to do an overnight off grip camp on friday night, but I dont fancy that without a working fridge (I also not that when the freezer is dispaying low temperatures, how quickly it returns to ambient. It seems the insulation is very poor (or the motor is getting warm due to having to run so much)
I will let you know what I here from Jacksons via ebay

 

[NickyBrown08]

Mine should be still in warranty with THQ so getting serial number off it tomorrow and will be ringing them. Obviously a very common problem with them. See what they say.

 

[doningtonphil]

Mine should be still in warranty with THQ so getting serial number off it tomorrow and will be ringing them. Obviously a very common problem with them. See what they say.

How did you get on?
Mines in warranty too. Crucially in first 6 months it is legally assumed the fault existed at point of sale and diwn to the supplier to prove it wasn't. After 6 months, it onus is more on the consumer to prove it was there.

I feel aggrieved having to do any work on the fridge myself (although see the other thread, they seem to be backtracking on a fix by asking me what size and length cable was used to connect it!!!!) It's a bit of a bulky item to send back to the shop.

Let's see what tomorrow brings

 

[NickyBrown08]

I haven’t contacted them yet. Will be tomorrow, though I have a feeling I won’t get very far.
Seems there is a big problem with them and nobody seems to have a clue what to do. Totally agree?m, if they are faulty they should be getting replaced and not expect you to repair it yourself.

 

[NickyBrown08]

So little update. Put the fridge on this morning on way to work. Checked 10 mins ago and on -15 for freezer when it’s set for -3. And 10 when set at 1 so obviously faulty.
Contacted THQ who have said they can swap the fridge but not until mid September or a refund.
So looking like will be getting a refund and hopefully a new fridge before the bank holiday weekend.

 

[Hgw088]

Hi all,

Come across this thread as we are having the same issue here with our 80L(?) Alpicool Fridge, less than 6 months old.

Suspected it was the 30 degree + heat we are having on our trip in Slovinia was getting the better of it but a night in the mountains where it is a lot cooler and we are still having the same issues. The leisure battery is taking a pounding, but we are still keeping on top of it with the Solar at the moment.

Got another 4 weeks out here, so I’m hoping for a DIY fix asap. I will drop Jackson Leisure an email in the morning but I’m not very optimistic!

If anyone gets any further with this, please keep us updated.

Cheers,

Harry

 

[CUSTOM77]

Anyone had any luck getting an exchange or refund from Jacksons? Mine has been terrible since I got it and has now given up completely…. Had a part sent out by Jackson’s that didn’t fix it and now they aren’t being helpful in any way…

 

[NickyBrown08]

Hi pal,

Mine was a Transporter HQ and they have refunded mine without a problem. Picked it up Monday, couldn’t give an exchange as they had none in stock.
They tried repairing but with no luck at all. So the fault still isn’t known. Ordered a new one off Just Kampers. Very similar.

 

[TheGrapeEscape]

I've heard these fridges are very temperamental, you're supposed to have 50mm breathing space around the back and also have it wired on 4mm cable, where as most converters put 2.5mm cable.

Its putting me off buying one but that's the only fridge which fits my kitchen

 

[Elsonvan1990]

I've heard these fridges are very temperamental, you're supposed to have 50mm breathing space around the back and also have it wired on 4mm cable, where as most converters put 2.5mm cable.

Its putting me off buying one but that's the only fridge which fits my kitchen

I connected the wires that come straight from the fridge, the wires were long enough.

Iv used the fridge in 40degree heat in Spain, like I said in another post I just take out the freezer bit which I don’t usually use, or if I keep it in that’s the bit that gets the coolest the quickest. as long as fridge stays around 5-6 with my thermostat I don’t care what the numbers on the LED display say