Ditto, the worst arrogance I've ever encountered.I find it both frustrating and mind boggling that VW make things so difficult! It's like they are doing us a massive favour by allowing us to purchase one of their vehicles!
You'd have thought the sales team would be on the phone each week asking if there's anything else we'd like to add... instead I feel like I'm bothering them when I call to enquire about stuff! Anyway.. fingers crossed they'll explore this option for me