Hahaha
In 2014, VW UK messed up their configurator and anyone ordering a MY14 Highline had it delivered without the cruise control fitted. Several hundred vans affected. Retrofitting would have needed a replacement stalk and a body control module in most cases - expensive.
So VW found an aftermarket cruise control that looked like it came from a christmas cracker. A hideous thing that did not integrate into the MFD. VW said retrofitting factory cruise was impossible, highly dangerous, likely to cause fires, was not type approved and every other bullshyte excuse they could think of. I took mine to HazyDayz - not cheap but VW dealers use them - and they fitted factory cruise no bother.
Looks like VW tell a different story when they are not footing the bill.