Good morning, everyone.
I’m new to the forum and really need some advice. My T6 went into a VW garage over the Christmas period for a service, MOT, and to address a few issues, including investigating why my management light was on. They informed me it was due to a faulty glow plug (Number 2), which they claimed to have replaced. However, just four days after picking "Beasty" up and driving her normally, the coil light came on while I was driving home from visiting my mother-in-law. I then lost all power, but I managed to drive her back home very carefully and slowly.
I called the RAC, who found 14 faults, including the glow plug Number 2 issue. I contacted the garage, and they insisted that they had replaced the glow plug and suggested that the problem might be due to a low battery. However, with the RAC report and my son showing me the same glow plug Number 2 fault on his diagnostic tool, the garage still refused to acknowledge that they could be mistaken. They would not accept my claim that they were being dishonest, and they claimed they couldn't find any issues during my van's return visit.
I’m looking for ideas or insights from fellow VW owners, as I could use some guidance regarding this situation. Thank you!
I’m new to the forum and really need some advice. My T6 went into a VW garage over the Christmas period for a service, MOT, and to address a few issues, including investigating why my management light was on. They informed me it was due to a faulty glow plug (Number 2), which they claimed to have replaced. However, just four days after picking "Beasty" up and driving her normally, the coil light came on while I was driving home from visiting my mother-in-law. I then lost all power, but I managed to drive her back home very carefully and slowly.
I called the RAC, who found 14 faults, including the glow plug Number 2 issue. I contacted the garage, and they insisted that they had replaced the glow plug and suggested that the problem might be due to a low battery. However, with the RAC report and my son showing me the same glow plug Number 2 fault on his diagnostic tool, the garage still refused to acknowledge that they could be mistaken. They would not accept my claim that they were being dishonest, and they claimed they couldn't find any issues during my van's return visit.
I’m looking for ideas or insights from fellow VW owners, as I could use some guidance regarding this situation. Thank you!