I was in lister droitwich yesterday, Spoke to tom (sales manager) he did not seem rushed, only one rep in there busy as i have seen any time i have been in ,and that was the the rep i dealt with. I understand you have been waiting a while believe me i have been there! IMO if its not what you want dont accept it as you will be disappointed. I ordered mine how i wanted it and waited , if it had not arrived correct spec i would have walked away or got it replaced and carried on with my loan combi until it was ready. Thats just me we are all different . Call them, your the customer!