Lusso Campers, Leeds

TheGrapeEscape said:
I used these 2 weeks ago for my new kitchen, biggest mistake ever!

Things I found wrong on fitting

1) The fitment of my units is a pisstake, really bad fit
2) the rear wardrobe unit looks off set, like the grain had been cut on cnc wonky
3) I had to buy a completely new fridge as mine didn't fit (luckily sold my fridge for same price as a different one)
4) The piece of wood which houses the control unit is 27mm too short
5) The piano hinge on fridge is very cheap and flimsy
The table runner is wonky

I emailed the team, no response. I then called and they told me I had fitted it wrong (too far forward) which i then shown them other pictures to show it scribed correctly to their notches.

Im now taking it further as I'm £1,495 out of pocket

Here's just one pic to show you

The bottom (which they said I fitted too far forward)

View attachment 263801

The top (same unit - which can't go any further without cutting)

View attachment 263802
Click to expand...
Hi mate looking at your pictures, you have fitted your furniture too far forward. I can see in your picture from the back where you were supposed to fit it on the the c pillar. The shape of the back fits the c pillar perfectly as it’s scribed to do so. When they said you had fitted it too far forward, you should’ve taken their advice.
 
Never had a problem with using Lusso Campers I’m a trader and get my conversions done all the time by them. Great price and great service. If there are any issues (as you would get with anyone) they get it sorted straight away. I’ve even had my customers go back to them to add extras and never had any issues. I would do what they say and take it back to them and give them a chance to get it right. They make everything in house so wont be a problem to re do it for you.
 
t0mb0 said:
You’ve got to be wary of someone who can fit a poptop at one weeks notice, most quality fitters are booked months ahead. Having said that, I suppose if they’re new, all quality businesses have to start somewhere.
Click to expand...
They make their own pop tops in house as I’ve seen their set up. They have around 30 staff so they must be doing something right.
 
AceAdventurer said:
Hi mate looking at your pictures, you have fitted your furniture too far forward. I can see in your picture from the back where you were supposed to fit it on the the c pillar. The shape of the back fits the c pillar perfectly as it’s scribed to do so. When they said you had fitted it too far forward, you should’ve taken their advice.
Click to expand...
Not at all pal. Any further back and it wouldn't fit. The top was flush with the back metal where door latches are and the bottom had a square cut out that looked like stevie wonder was on the cnc machine. My pics were after my cousin (qualified carpenter) made it fit.

After speaking to the owner, he admitted fault his end, and was apologetic. Im still left with a kitchen with wonky grain.
 
Last edited:
TheGrapeEscape said:
It's crazy to read your experience, especially this bit as it is exactly what happened with me. Asad rang me at 11pm, I kept ignoring the call cause I was working on an emergency call out at the time. When I spoke, I told him all the issues, he said he would refund me the £250 after I removed the negative review.

He seems like a very confident business man with all the talk, but secretly his company is failing him. When I arrived to pick up my kitchen, I honestly felt like I'd entered some ghetto back street business, but at this point I'd already paid for my item.
Click to expand...
Not so sure about ghetto.. yes they have small units where they manufacture everything in house. Keeps their costs down I’d say. I think their setup is impressive. They make roof pop tops to furniture to rock and roll beds and even do their front seat upholstery in house. They powder coat their own rock and roll beds and press their own boards. Add that to their cnc machines that’s a hefty outlay for a ghetto business !!
 
AceAdventurer said:
Not so sure about ghetto.. yes they have small units where they manufacture everything in house. Keeps their costs down I’d say. I think their setup is impressive. They make roof pop tops to furniture to rock and roll beds and even do their front seat upholstery in house. They powder coat their own rock and roll beds and press their own boards. Add that to their cnc machines that’s a hefty outlay for a ghetto business !!
Click to expand...
Just my experience sweetheart. Cheer up 😘
 
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