Don’t go to VW unless it will be changed under warranty. Save yourself a fortune and buy your own battery and a Carista (£25ish) to code it with (2 min job). Only necessary if your battery is actually knackered.I think I had the lockout setting higher than the battery output voltage due to a faulty battery. Hence why it wasn't visible when it wasn't running.
I'm going to have to source a new battery from VW because I think they need to be coded to the engine.