@JOG - I'm in the 'All In' warranty period but will still go to the independent if his price is competitive with VW. I've not spoken to the one that I have in mind yet (STC Services Nailsworth) but I've been told that he uses all VW parts and can access the 'VW service IT system' (or whatever it's called) to log any work that he does. The guy that owns the other place that's in the running (360 Automotive) told me himself that they do the same. My gut is telling me that I'm not that keen on VW Tewkesbury after our last encounter and the next nearest VW is 50 odd miles away. The two independents mentioned are just down the road in comparison! I'll obvs report back idc.