Mates
Following on from what others have done, I ordered the Blam 8 inch kit from Skiptons the week before Easter. Called them prior to clarify the contents of the kit. Managed to get through on about the fourth attempt, and was told they were in stock. Ordered online, and had an acknowledgement by return saying the order was being processed.
Heard nothing last week, sent an email Thursday asking if they had a delivery date, didn't get a response. Sent further email this week asking the same. Had an email response back saying that Parcelforce delivery was attempted Tuesday 30/4 with a tracking number. Tracking number isn't recognised by Parcelforce website. No card or anything left at my address. Further email explaining this, and asking them to clarify and assist. Nothing back. Tried to call them several times yesterday and today. They have a pesky answerphone that doesn't take messages. Beginning to get slightly frustrated. Unrelated, my shiny new adjustable bushes (see thread in Suspension section) were delivered and signed for on Tuesday, as well as another pallet of non-T6 stuff.
They're clearly a small business, not a big online outfit, and have an actual business to run with fitting and projects too. I don't expect immediate responses, but am tiring slightly of all this chasing being fruitless. I'm in no super mad rush, and remember back in the day all mail order was 28 days for delivery ! I'm more annoyed by the lack of communication, or even being able to contact them, than not having the speakers yet.
Can anyone comment on their experience with Skipton ? I'm quite new round here, and don't want to start ranting, but am not really find the service acceptable.... On the other hand I've had nothing but faultless service and support from Amazon, but the Internet is full of people screaming the opposite...
Not sure what to do next at the moment...
