I agree 100%.If he can't give evidence that the roof is closing and locking correctly, then I'm afraid I reserve judgement on whether the roof has been installed correctly or user error has occurred. Did the camlocks undo themselves or have the bars bent in some way?
As I said above, in the pictures the camlocks should overlap the locking bars attached to the roof shell by some margin, and the way the hinges work, there would be no way for the roof shell to move forwards far enough to escape the camlock bar. The rubber spoiler glued to the top of the screen would additionally preclude this, acting as a stop. Photographic evidence is required for us all to make a call on what has happened over his anecdotal evidence.
If the mechanism has failed, and these people know this first hand, they should be able to identify the issue. It’s not complicated.
Knowing how my Aurora works, I can’t see how it could fail.
But of course if there’s a real problem then I am absolutely interested in finding out. Currently, I can’t take the reports seriously unless there’s details or photos to verify.