T6.1 USB-C ports given up

[g33k0ut]

Hi all, first post and appreciate your assistance with my USB-C port issue. I've used the search feature and whilst a few others seem to have had a similar issue, I couldn't find a resolution - hence my post.

I have a 2020 T6.1 with the entry level Composition Media Colour infotainment system. I use the wired CarPlay feature exclusively. The van is out of warranty.

The USB-C ports located near the cup holder have been acting up for around 6 months. One port was intermittently connecting, then stopped completely. The other has now done the same. It was a state of gradual decline for both, but I now can't get anything from either - no power supplied to the connected device for charging, no wired connection to CarPlay.

I've tried multiple cables. Quality ones, cheap ones, cables I've used in the past, brand new cables I've never used before. I've validated all those cables work fine when plugged in to other devices.

I've tried multiple phones and verified they charge and establish a data connection with other connected devices correctly.

I've checked the 10A fuse in position 15 on Fuse Box C per this reference. All good.

I've pulled the cup holder assembly out and manually checked and re-seated both the cables to the USB-C unit part number 2G6035736.

I've air dusted the ports themselves.

Nothing made a difference. Any other things I should be looking in to here?

My local VAG parts supplier can get me a replacement 2G6035736 for £50-ish including VAT which I'm fine with. I'm planning to try that next.

Thanks,
Dan

 

[Sasquatch]

That's a good price - used tat on everyones favourite auction site costs almost that much.

 

[g33k0ut]

That's a good price - used tat on everyones favourite auction site costs almost that much.

£58.68 specifically, but still - I was very surprised!

 

[g33k0ut]

Should also add - I factory reset the Composition Media Colour infotainment unit too, just to rule out any weirdness that might introduce. Also made no difference

 

[Phil1878]

Had the same issue. Quick blast with contact cleaner and a clean with an old tooth brush and seems to be working.....for now

 

[g33k0ut]

Had the same issue. Quick blast with contact cleaner and a clean with an old tooth brush and seems to be working.....for now

OK great - I'll give that a try! Thanks.

 

[g33k0ut]

Following up on this in case it proves useful for anyone else.

I tried the proposal of using contact cleaner and toothbrush - no joy.

I purchased the replacement part 2G6035736 - that fixed it.

I noticed the new part has a HW version 010, SW version 0320 and a date showing 12/2022. That compared to the outgoing part which was HW version 007, SW version 0317 and dated 11/20. I assume this is a newer hardware + software revision so let's hope it lasts longer than the last!

Thanks all for your input.