Hi
@CAMAO , welcome to the forum!
We actually bought our Vivante from Bridgewater, I realise I haven't reviewed them here yet.
Yes, very friendly, not pushy. I spoke to them a while back, and they were projecting far more vanssold than their initial target for the year, and as they are just a small business they are not chasing sales, they didn't want much more volume.
Very keen to sell you what you need and want rather than pushing sales or upgrades. They appreciate that it is a big financial outlay, and they want to get it right for you.
Communication can be a bit hit and miss, some emails get instant response and some you have to chase, but they gave us everything we asked for. Certainly better face-to-face, knowledgeable about how to live in a van and where to put stuff for instance.
Ours was covid-delayed (ordered Feb '20, due April '20 and delayed 1 month) and could have had more updates, even if it was "still delayed", but that's as much our impatience as them.
I would certainly trust them to sort any problems. We had some issues, one on the van (EGR) which VW sorted under warranty, and a couple of snaggingpoints in the build. Bridgewater would have taken it back and sorted it for us, but it was just as easy for us to take the van to Leisuredrive.
Would I buy from them again? If we wanted another VW in a Leisuredrive layout, I would have no hesitation.
Hope you find this useful, please feel free to PM if you want to ask anything directly.