There's a couple of mixed comments on here about Vanshades. Obviously we can all only relate our own experiences, so here is mine.
I bought the Barn Door Window Pods recently. I will put up a separate post on the product in the relevant section.
Delivery was a couple of days past the stated three week lead time, however I did get an email and a phone call before this to explain that there was a delay due to covid-related supplier issues, entirely understandable even though I was naturally disappointed.
There was an issue with the location of the tab (handle); an email was swiftly answered to my satisfaction, so I got on with fitting.
All went more or less smoothly. From previous discussion on here I knew what to expect in terms of fit (more details in the product post); I could not get the top screw in where the instructions indicated so had to go lower, which has left me with a visible screw hole.
Happily used the product for a weekend away when we found that 3 of the 4 screws had come loose. Some Gorilla tape held the pods secure, and an email was sent on Sunday night. Early Monday there was a reply, and very quickly we arranged to go to Barnsley to have the pods looked at and fitted securely, with a chasing phone call to me when I hadn't replied swiftly!
Arrived to Vanshades in Barnsley early on Wednesday morning, Jack came out and offered me a coffee, and set about sorting my window pods.
So, it turns out it wasn't my incompetence in fitting, the instructions were incomplete. Screws replaced, and the additional screws (which were in the packet, but NOT in the instructions or the video!) held them firmly in place.
Jack was very apologetic, after our emails he had reviewed the instructions and realised there was a gap in them, and said his next task was to rewrite them. I explained about the problem I had with the top screw, and Jack accepted my comment, and said they will review the fitting instructions.
The pods were refitted fitted quickly and securely. I didn't feel rushed or as if I was a nuisance, it felt like a genuine effort to make sure I was entirely satisfied. I was just starting on my way back to Manchester when the owner, Peter, nipped over to make sure that I was happy and all had been sorted.
All in all, very satisfied with the response to the situation, and felt very valued as a customer.
See my post with pictures
here