VW cancel order after delivery

[Tombs]

I'd be surprised if the DVLA will do anything over an above a letter to the offending dealer telling them not to do it again.

 

[T6 Dave's Dad]

I'd be surprised if the DVLA will do anything over an above a letter to the offending dealer telling them not to do it again.

DVSA/DVLA have the evidence of the date of first registration (which cannot be backdated) and the date on which the first query was made and to which they responded that the vehicle was unregistered. Added to that is the date that the vehicle was delivered to, and signed for, by @TeeVan. There is a severe disparity and the fact that @TeeVan, through no fault of his own, could have been driving an unregistered and therefore uninsured vehicle.

 

[T6 Dave]

I'd also inform your local trading standards, as well as the police... As paperwork has to be completed before delivery for first use on road..

 

[T6 Dave]

I'd be surprised if the DVLA will do anything over an above a letter to the offending dealer telling them not to do it again.

Even if this is the case, it will serve them notice, and cause somebody in the dealership grief...

 

[TEESIXY]

DVLA will be interested, i'm sure. Dealers that are allowed to operate the registration scheme (its not an entitlement) have to work to the highest standards. They can be subject to routine spot checks anyway, which indicates how seriously DVLA are likely to take the matter.
An honest dealer will have already notified DVLA of this error, so i would contact them to ensure that their version of events is the same as yours.

 

[TeeVan]

Hi All,
The broker has been honourable throughout & if not for their MD taking it on personally & being persistent with it, I think there may well have been a legal battle to establish title & determine WHO KNEW WHAT & WHEN (T6 Dave's Dad).
This would have taken months at least, with an injunction against me using the van in the meantime, while it remained unregistered. Out of respect for them, I cannot name the broker when they did sort it in the interests of customer satisfaction & being gentlemanly about it. In tis whole situation, they are the only party (other than myself) who did what they said they would, when they said they would & remained in communication with me.
The dealer however, I have no loyalty to - I take on board the thoughts of the forum members in "socking it to them", but my motives would be for them to really get the gravity of their illegal actions / incompetence & potentially life changing consequences for me. But what is the most effective way of doing this ?
Do I simply write a letter to DVLA & VW UK plus dealer MD (or do I just let the situation catch up with them a surprise event - Ha Ha Ha).
Not sure on how I involve the police as I am 200 miles from the dealer - which constabulary would I involve, the one covering my area or the dealer locality - is there the facility to write to the police or does the DVLA involve them ?

 

[T6 Dave's Dad]

@TeeVan you walk into your local Police station and make a formal complaint about the Dealership that turned up with your van with no trade plates and no registration with DVSA/DVLA and their ensuing threats and intimidation.

You should also ask the Police whether they will notify the DVSA/DVLA of your complaint or if you should do this yourself as the Dealership were complicit in your unknowingly operating the vehicle until you made your first enquiry and discovered that the vehicle was not registered at that time and you immediately took it off of the road.

If necessary you ask to see the Duty Inspector or Sergeant so that your complaint is taken seriously.

 

[T6 Dave's Dad]

@TeeVan it might also help if you print off this entire thread so that you have the complete sequence as a reminder of dates etc. Also take all paperwork with you especially that pertaining to order and delivery including any handover documentation from the Dealership. I am happy to stand by my posts, in court if necessary, and I am prepared to give my name and address to the Police if asked.

 

[TeeVan]

Hi all, I am going to wait until the V5 drops through the mail box before starting to tackle the dealer issues, hopefully only few days as DVLA in my experience tend to be quick at issuing these when a vehicle is new.

 

[T6 Dave's Dad]

Hi all, I am going to wait until the V5 drops through the mail box before starting to tackle the dealer issues, hopefully only few days as DVLA in my experience tend to be quick at issuing these when a vehicle is new.

A good idea @TeeVan as I was unaware that you didn't have the V5 yet. The V5 will give documentary proof of the date of first registration which should be well after the date of delivery . Go for the jugular my friend, and to the max, for the Dealership's total dishonesty in their dealings with YOU .