VW Tiguan - Wi-Fi connection failed (MIB3)

Hello,

I bought a VW Tiguan 2021 from Germany and shipped it to Egypt.
The car has a wifi integrated which I mean I can connect it to a hotspot from my mobile phone or any other router.

Whenever I go to the settings-> wifi connection, I already find my mobile phone in the list, and when I try to connect to it, I get an error of wifi connection failed
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Any idea about that issue or what I can do?
The problem that I need to connect to wifi for two main things:
1- doing software updates
2- login with my user account to activate as a primary user for the usage of the we connect app
 
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