I'm not paying again, already paid for..We connect and it hasn't carried over our payment and enabled all the function's in My Volkswagen
We Connect App Turned Off
- Thread starter Bri1701
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Strictly speaking you paid for the We Connect service, which you can access some vehicle data and state via app and the web site, but also provides other services such as over the air satnav map updates and access to the streaming radio service.
For instance this is the website and I can still get alarm alerts via email if I want:
I much preferred the We Connect app too, but that's separate from the We Connect service.
If you want to get VW to cancel that you'll lose the other benefits as well as the app access.
For instance this is the website and I can still get alarm alerts via email if I want:
I much preferred the We Connect app too, but that's separate from the We Connect service.
If you want to get VW to cancel that you'll lose the other benefits as well as the app access.
Well this looks like a confusing mess...
You now have to do this in the website not the app:
- If you click on something like the help link in the app you'll end up on the website.
- On the page with the picture of your van scroll pretty much all the way down into the section with a dark blue background.
- Find the section "Vehicle Users" and click on the "Manage users" button.
I'd add screenshots but they'd be full of my VIN and personal details so I'd rather not do all that editing unless folks get really stuck!
I’m particular disappointed by this. My main gripe is that I don’t seem to be able to access the mapping to create and save destinations. So effectively now just useless.
When I queried this with VW about a month ago they told me:
“Please be informed that the functions you are familiar with from the We Connect app will be gradually integrated into the Volkswagen app.
“For this reason, vehicles that do not belong to the ID. family may currently have fewer functions in the Volkswagen app than in the We Connect app.
“The We Connect app is expected to remain usable until week 44. If you are currently missing important functions in the Volkswagen app, we recommend that you continue to use the We Connect app until it is switched off.
“Shortly before deactivation, you will be informed again via an app notification. Until then, the functions will be integrated into the Volkswagen app.”
Anyone know what this really means?
Martin
When I queried this with VW about a month ago they told me:
“Please be informed that the functions you are familiar with from the We Connect app will be gradually integrated into the Volkswagen app.
“For this reason, vehicles that do not belong to the ID. family may currently have fewer functions in the Volkswagen app than in the We Connect app.
“The We Connect app is expected to remain usable until week 44. If you are currently missing important functions in the Volkswagen app, we recommend that you continue to use the We Connect app until it is switched off.
“Shortly before deactivation, you will be informed again via an app notification. Until then, the functions will be integrated into the Volkswagen app.”
Anyone know what this really means?
Martin
our We connect app has been deactivated over a week ago, like I've said before.
We paid £75 and our subscription runs out next year. We can not use We Conect. The new bag of crap ( My Volkswagen app) is no way anywhere near as good as We Connect app. We can't add another user, when we go to add a new user, it comes up with a stupid message...see attached picture. I've even tried the My Volkswagen Web page like you suggested and get the same results.
It seems that the My Volkswagen app is different for every user. bonkers
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We have tried everything to add a second user.. Its impossible on the My Volkswagen app for me. It does seem that everybody's My Volkswagen app is different. Thanks.
Have you logged in to the van itself?
My reading of the screen is that you have to be a guest user who's logged into the van first before you can be invited as a secondary user.
My reading of the screen is that you have to be a guest user who's logged into the van first before you can be invited as a secondary user.
Shout for showing this
Have been racking my brains to see if it shows windows open as sometimes my deflectors cause them to drop back down after convenience shutting them.
Interestingly the out of app links work today, so the driving data is now visible again (broken link messages yesterday). It feels like they had to slam the old app shut before they were quite ready. If I was into making up conspiracy theories I would say maybe they found a security issue, and rather than patch it they just pulled the plug.
I have deflectors and I where always checking my windows because the We Connect app showed them open, but they where always shut when I checked my van. Can't see anywhere that you can check your windows in the new crappy app.
Yes they have closed the We Connect app way to early before My Volkswagen app is ready.
anyone have erroneous health issues reported on their app?
Today I have a 'drive' issue in the app - but absolutely no issues on dash / in van at all - the new app doesn't give any other information apart from flagging the section.
I know in the last app it would do this if you were low on fuel, and I was thismorning - but have since refuelled
Interested to hear if anyone else gets this. Image attached
Today I have a 'drive' issue in the app - but absolutely no issues on dash / in van at all - the new app doesn't give any other information apart from flagging the section.
I know in the last app it would do this if you were low on fuel, and I was thismorning - but have since refuelled
Interested to hear if anyone else gets this. Image attached
I've given up with the new app, it seems to me, it's about selling vehicles and bugging owners into using their VW service centres.
Book you vehicle into a VW service centre to check your vehicle out. Your vehicle could need looking at or it could just be a glitch in the app..I wonder which?
If it's persistent I'll take it to a local VAG to get it read. But I'll see if it'll reset / sync itself after half hour of driving or so tomorrow first
Yesi have the same, the van has done just over 1000 miles. The App is garbage. Was it low on fuel per chance?
Mines the same as yours so more than likely an app issue rather than the van.
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