Are Main Dealers Trying It on?

[Howzat]

I've just had mine into VW Liverpool for the first time under the all in warranty. Extended scope service and MOT. Not a single advisory or repair required.
Well happy considering it's just turned 6.
Can't fault the guys at Liverpool.
I think it needs a treat for that. Anyone selling some nice wheels close by?

 

[roadtripper]

> Just because it's under warranty you don't need to use the main dealers.

No but goodwill is a two way street when it comes to things in the grey zone of warranties.

I'm not saying stick with a dealer you are not happy with, but if you are under warranty a dealer you have a history with is more likely to consider goodwill.

 

[Hilly64]

Why you tied in?? Just because it's under warranty you don't need to use the main dealers.

My issues go back some time. Think it would have been more tortuous had it not been a main dealer plus, in fairness, some works have been done under VW goodwill

then again repair costs could be as low as half elsewhere

a local Indy wanted circa £450 for water pump and timing belt, not genuine but OEM quality parts. Paid same with main dealer, genuine parts but with 50% goodwill

 

[Dundee_Kev]

> Just because it's under warranty you don't need to use the main dealers.

No but goodwill is a two way street when it comes to things in the grey zone of warranties.

I'm not saying stick with a dealer you are not happy with, but if you are under warranty a dealer you have a history with is more likely to consider goodwill.

My issues go back some time. Think it would have been more tortuous had it not been a main dealer plus, in fairness, some works have been done under VW goodwill

then again repair costs could be as low as half elsewhere

a local Indy wanted circa £450 for water pump and timing belt, not genuine but OEM quality parts. Paid same with main dealer, genuine parts but with 50% goodwill

Yeah, for goodwill reasons it can be a good idea

 

[Howzat]

I'd love to know if anybody has actually got authorisation from VW for a non franchise repair?
I know when I claimed for a DMF last year (not VW, through Bristol Street Motors) they wanted my indy to send in video proof while it was sat up on his ramp then he had to wait for them to get back to him. He wasn't impressed at all.

 

[nedwood]

I had a list of advisories following a service at my local VW centre, seemed very steep so I looked around and found a local independant garage who were much more reasonable and couldn't have been more helpful.

That said I've had all my servicing done by VW and have always been happy with the standard of work they've done on my van.

All of this feedback about VW Commercial franchises is confirming my suspicions. Anyone know of a competent indy in the Oxfordshire area?

I can recommend the nice fellas at Scottys just outside Bicester in Weston on the green

Scottys Van Centre Ltd