For 2 years my vw dealer said my rear discs need changing very soon. Last year I asked about them as it would of been 3 years since I was first informed. The service manager said they were fine, just a bit rusty. I should note that the service manager was new, so I think its luck of the draw whether you get someone sensible
And there's the rub, I had a Toyota Hilux, never again. The main dealer service was shocking & the vehicle bled me dry, the most expensive to run truck I've ever owned. I'll never buy another Toyota.
Exactly, there's a philosophy in all areas of business that basically says, provide the lowest level of service/product & we'll deal with the aftermath. Our daughter has just moved into a brand new build, just shy of £750k. She asked me to help her with the snagging. The snagging list was over 250 items long, we had to put it on a spreadsheet to manage it. I'm not talking about minor items either, some were major plumbing/electrical/construction faults. It's taken nearly 6 months to get things resolved. I didn't know at the time, but there are professional snagging companies out there who will come in & snag your property for a fee & chase up the builders on your behalf. I don't blame the suppliers, it's us, the great un-washed. The majority of people these days have no idea of what is right or wrong, as long as they get a good insta pic. Take vans for example, how many new people arrive here on the forum, having parted with large amounts of cash, only to find they've bought a POS? But they bought it because it looked the part & they couldn't wait to spend their money.
I'll get me coat.
Yep, that’s all my fathers neighbour does, he also built an enormous extension on his house using materials requisitioned to do the snagging. All paid for by the house owners! It’s a circus.
So - reporting back from VW Newbridge:
I did the online check-in so was a bit surprised when I got to reception to be told to sit and wait for somebody ot see me. I didn't have time so just dumped the keys and told the receptionist that I was sure they would know what to do.
Got a very helpful call from them later in the day just to check exactly what was to be done. I authorised a change of brake fluid (not covered by the all-in scheme) at £69.
Another phone call today - van passed the MOT no advisories. Tyres were wearing a bit unevenly and they suggested I take it to a specialist to check the alignment before buying new tyres, but that the existing tyres had many miles left on them.
They are checking that the squeaky tensioner pulley is under warranty - sounded like it will be - and that I could either leave the van while they get parts or bring the van back later. Opted to bring it back later as I want it this weekend.
So no extras, nothing out of warranty, experience so far all good.
matt_w
Member
They (quick fit) once told my dad his Audi Q3 would need all 4 tyres replacing so not to upset the quattro 4 wheel drive system... god only knows how it will cope with the uneven tyre wear that did, and will happen again!!!
There is some element of truth in this as some AWD/4WD systems can lock up or put heavy stress on the mid clutch if the rotational rate is not the same front and back (same reason you have a differential left and right) and some traction control systems can be wrong footed and needlessly engage the mid clutch because the difference is seen as wheelslip.
The usual way of dealing with that is to rotate the tyres to keep the wear even - the issue comes if you get a puncture on one tyre when the others are reasonably worn.
I believe the Audi uses the same Haldex system as my XC70 (and the 4Motion) and there you need to keep rolling radius within 2% tolerance with a preference for the larger radius on the front. I currently get TCS/ABS warnings on the XC70 as my front left is a lot more worn due to reasons - just a 250k I'm holding off replacing as plenty of other things could fail beyond economic repairs at that age.
