Good afternoon,
My recent experience may assist some of you at a later date.
I took delivery of my brand new camper conversion 2019 T28 Highline in October 19.
As per several previous vehicles I have had I arranged for the ghost to be fitted by an accredited installer. Usual price £399.
All sorted no issues. Fast forward to December 2020 driving along I get lots of warning lights on dash, abs, steering, brakes, traction and so on. Even got a stop engine red oil can light and warnings to go to workshop due to a brake issue. Van covered 6k miles from new. Get VW assist out, they scan and reset faults. All faults show an issue with intermittent communication faults with can hi and low and lack of connection between several modules.
Told to drive van and see what happens. This then turned into a regular occurrence after driving for about 10-15 minutes.
Bit the bullet booked into VW Van Centre. They do a scan and then say that they won't do anything else until the ghost is removed and also state that if caused by the camper conversion I would be paying at £120 an hour labour.
Get ghost removed by installer (charged £100 for the privilege). Low and behold all issues disappear. This has now been the case for over 1k miles and 6 weeks.
Back to ghost installer who agree to refund me the full fitting fee and the removal fee already charged. Top customer service from them every credit
So basically the ghost was faulty and causing all of these issues, the most annoying was that if you switched off the van when the lights were on and tried to restart you couldn't input the ghost disarm sequence as the warning lights being on for some reason rendered the steering wheel buttons unresponsive.
To cut a long story short if you get some random warning lights with intermittent communication issues on the can system and have a ghost immobiliser installed it may be the ghost.
I have had several ghost immobiliser's fitted in other vehicles and had no previous issues.
The ghost installer said that there was no issue with the installation and that it seemed to be an issue with the unit. They say this is the first one to ever go wrong.