Caravelle To Stay Or Go

[Eli]

so VW Wrexham finally book my 18 plate Caravelle in for a warranty claim some 4 months after the parts were ordered. I arrived at the dealership nice and early to pick up my “loaner” a 204 Kombi. Expecting a call just after lunch to tell my Caravelle is ready to collect but the call never came, finally after me calling them 5 times they said “ unfortunately we need to order more parts” and that’s when the argument start. The end result is I now have a loaner for the foreseeable as VW Wrexham don’t have a f****ng clue. So much so that my dilemma is as they are my local dealership I have nowhere else to take my Caravelle for service

 

[Dellmassive]

Have you thought about taking it elsewhere?

Find a Volkswagen Van Centre | VW Vans


Servicing & Repairs | Volkswagen UK


here are your closest VW CV centers . . . .

 

[Eli]

I have but I start getting into 1 hr + travelling time just to get there
What worse is the fault is with a second row single seat and when I said they could have the seat for a week, they said the needed the whole vehicle, madness

 

[$immo]

Dos tha no

Looks like a quick search on this forum and VW Wrexham get some general criticism for their customer service and lack of management and ACTUAL service. I would spend the hour going else where for your service.

 

[Eli]

Any recommendations for a decent dealership in the northwest

 

[Ed Webb]

I travel up to 90mins (traffic dependant) to my new dealership as mine that are only 10mins away have pi$$ed me off three times in three visits

 

[Northern Monkey]

I can recommend one not to got too I’ve been waiting 3 days now for a phone call to be returned! And their service department doesn’t even answer the phone.

 

[Eli]

It would be interesting to see if it is the same dealership name.
Wrexham is a Swansway dealership

 

[Eli]

I can recommend one not to got too I’ve been waiting 3 days now for a phone call to be returned! And their service department doesn’t even answer the phone.

Where is that dealership?

 

[Northern Monkey]

Manchester van center.

 

[Eli]

Manchester van center.

Inchape dealership

 

[Northern Monkey]

Yup.

 

[Eli]

Maybe we should start a thread on dealership experiences

 

[PenfoldE6]

Liverpool gets my vote. Only had one service from them so far and did some work in the showroom while I waited for them to complete the job... you will have to pay £4 for the bridge though.

I think it’s a Swansway dealership as well.

 

[Ann3x]

Liverpool good from my experience too.

 

[VWROBERT]

Preston Van Centre been good with me. While you wait first service plus video health check, plus sorted my electric folding wing mirror's

 

[Northern Monkey]

Think Preston is going to be next port of call.

 

[Eli]

service and a bit of free coding.

 

[Wills]

Wrexham are total numpties and I wouldn’t give them the time of day.... I bought mine from Llandudno and the they are total professional. They aren’t part of a large “inchcape type” group.

 

[RedUn]

Think Preston is going to be next port of call.

I know some of the lads at Preston and they are spot on, I did a 400 mile round trip to get my kombi from there infact!