"I contacted Raceline/ Customvanz on the 11th August as I was planning to get my front driver seat, my double front seat and the Smart Bed recovered and made more comfortable - I don’t find the front double seat comfortable when I am parked up and sitting on site for any length of time. I contacted Zaff at Customvanz and we chatted about what I required ( all good so far) he seemed positive and said Costomvanz could do what I was asking of them.
I was directed to a link on the Customvanz site I configured my drivers seat to the leather, colour and sticking that I wanted ( again all good)
I sent Zaff some pictures of the van seating and let him know it was a Smart Bed and the double front seat was on an MS Craft base. We arranged an appointment to meet up at Raceline to finalise things, for 13th September at 12:00 by email
My wife and I to drive down from Bedford to Raceline ( the new show room on Bath Road Bristol) 130 miles approximately 3 hours. We decided to book into a hotel and drive back on the 14th
We arrived at 12:00 as arranged and asked to speak to Zaff: ( the forecourt and the show room were displaying very expensive cars Aston Martins and the like )
Zaff came into the Showroom and said “ hello how can I help ? “ he appeared to have no idea who I was or why I was there !
I explained briefly what I wanted ( slightly confused) - Zaff then informed me that Yes he could change the driver seat and it would be more comfortable - he would have to check with his boss about the Smart Bed and there was little or nothing that he could do with the front double seat: I could change the double seat to a single and sell that seat and the base it was on !
HAD I ARRIVED AT A DIFFERENT COMPANY? WAS THERE TWO PEOPLE CALLED ZAFF ? Or am I just bonkers: answers on a postcard please
He stuck to his story of appearing not to be aware of our original talks and emails and saying there was nothing more he could offer ( I have the original emails on file )
We came away confused - Raceline/ Customvanz are in my opinion an extremely unprofessional , uncaring company and their customer services stinks in my opinion
Following this experience I would not recommend them in any way shape or form"
Customvanz and Raceline are the same: The Customvanz part is based in Chippenham- Google will show you that Raceline and their New Showroom is 809 Bath Road - here is the bottom of Zaff’s EmailA quick google says that you went to the wrong company - you went to Sports, Prestige & Perfomance Cars in Brislington, Bristol | Raceline @ 809 instead of VW T6 and T5 TRANSPORTER CONVERSION SPECIALISTS | CUSTOMVANZ RACELINE ( raceline )
Customvanz is in Chippenham not Bristol.
"I contacted Raceline/ Customvanz on the 11th August as I was planning to get my front driver seat, my double front seat and the Smart Bed recovered and made more comfortable - I don’t find the front double seat comfortable when I am parked up and sitting on site for any length of time. I contacted Zaff at Customvanz and we chatted about what I required ( all good so far) he seemed positive and said Costomvanz could do what I was asking of them.
I was directed to a link on the Customvanz site I configured my drivers seat to the leather, colour and sticking that I wanted ( again all good)
I sent Zaff some pictures of the van seating and let him know it was a Smart Bed and the double front seat was on an MS Craft base. We arranged an appointment to meet up at Raceline to finalise things, for 13th September at 12:00 by email
My wife and I to drive down from Bedford to Raceline ( the new show room on Bath Road Bristol) 130 miles approximately 3 hours. We decided to book into a hotel and drive back on the 14th
We arrived at 12:00 as arranged and asked to speak to Zaff: ( the forecourt and the show room were displaying very expensive cars Aston Martins and the like )
Zaff came into the Showroom and said “ hello how can I help ? “ he appeared to have no idea who I was or why I was there !
I explained briefly what I wanted ( slightly confused) - Zaff then informed me that Yes he could change the driver seat and it would be more comfortable - he would have to check with his boss about the Smart Bed and there was little or nothing that he could do with the front double seat: I could change the double seat to a single and sell that seat and the base it was on !
HAD I ARRIVED AT A DIFFERENT COMPANY? WAS THERE TWO PEOPLE CALLED ZAFF ? Or am I just bonkers: answers on a postcard please
He stuck to his story of appearing not to be aware of our original talks and emails and saying there was nothing more he could offer ( I have the original emails on file )
We came away confused - Raceline/ Customvanz are in my opinion an extremely unprofessional , uncaring company and their customer services stinks in my opinion
Following this experience I would not recommend them in any way shape or form"
Zaff
0117 242 0876 Direct Dial
New Showroom & Conversions Enquiries
Raceline @ 809:
809 -811 Bath Road
Brislington
BRISTOL
BS4 5NL
01172 242 878
Conversion Workshops:
Customvanz Workshops
Unit 11 - 12 West Point Business Park
Bumpers Farm
Chippenham
Wiltshire
SN14 6RB
01249 460081
I have put the address here as well taken from Zaff’s email - my appointment was to meet and speak to Zaff.As an aside.
I cannot read the Customvanz website very easily - it is an absolute mess! Gaudy graphics all over, I don't know how you are supposed to see anything.
Zaff
0117 242 0876 Direct Dial
New Showroom & Conversions Enquiries
Raceline @ 809:
809 -811 Bath Road
Brislington
BRISTOL
BS4 5NL
01172 242 878
Conversion Workshops:
Customvanz Workshops
Unit 11 - 12 West Point Business Park
Bumpers Farm
Chippenham
Wiltshire
SN14 6RB
01249 460081
My appointment was with Zaff - we agreed to meet at the Bath Road addressI think the clue is in Bristol - New Showroom & Conversions Enquiries
and Chippenham -
Conversion Workshops:
Customvanz Workshops
In that case if he stated that they deserve all the flaming that they get! His mind must be as muddled as the website!My appointment was with Zaff - we agreed to meet at the Bath Road address
I had a broadly similar experience, wasted my time speaking to them to discuss buying a new van, Leighton weren't any better either.Raceline/ Customvanz extremely poor customer service - I would in no way recommend this company
I contacted Raceline/ Customvanz on the 11th August as I was planning to get my front driver seat, my double front seat and the Smart Bed recovered and made more comfortable - I don’t find the front double seat comfortable when I am parked up and sitting on site for any length of time. I contacted Zaff at Customvanz and we chatted about what I required ( all good so far) he seemed positive and said Costomvanz could do what I was asking of them.
I was directed to a link on the Customvanz site I configured my drivers seat to the leather, colour and sticking that I wanted ( again all good)
I sent Zaff some pictures of the van seating and let him know it was a Smart Bed and the double front seat was on an MS Craft base. We arranged an appointment to meet up at Raceline to finalise things, for 13th September at 12:00 by email
My wife and I to drive down from Bedford to Raceline ( the new show room on Bath Road Bristol) 130 miles approximately 3 hours. We decided to book into a hotel and drive back on the 14th
We arrived at 12:00 as arranged and asked to speak to Zaff: ( the forecourt and the show room were displaying very expensive cars Aston Martins and the like )
Zaff came into the Showroom and said “ hello how can I help ? “ he appeared to have no idea who I was or why I was there !
I explained briefly what I wanted ( slightly confused) - Zaff then informed me that Yes he could change the driver seat and it would be more comfortable - he would have to check with his boss about the Smart Bed and there was little or nothing that he could do with the front double seat: I could change the double seat to a single and sell that seat and the base it was on !
HAD I ARRIVED AT A DIFFERENT COMPANY? WAS THERE TWO PEOPLE CALLED ZAFF ? Or am I just bonkers: answers on a postcard please
He stuck to his story of appearing not to be aware of our original talks and emails and saying there was nothing more he could offer ( I have the original emails on file )
We came away confused - Raceline/ Customvanz are in my opinion an extremely unprofessional , uncaring company and their customer services stinks in my opinion
Following this experience I would not recommend them in any way shape or form
Thank you for your reply: I still have the emails that prove what I have said was correct- As for being rude ? And not 100% honest? I totally and utterly refute this statement.I really do feel I should respond to this as with all things the majority of people will realise there are two sides to every story. I do recall you Mr Connington and as I explained to you on the phone, we only offer a upgraded foam support replacement with our leather kits for front VW Transporter captain seats. This is because we use a direct OEM sports foam replacement for the existing seat foams. We do not glue additional foams to existing VW seats or bed foams offered by other companies and NEVER TOLD YOU WE OFFER THIS SERVICE.
It was made clear to you on more than one occasion on the telephone that we would not be able to add more support to your front double bench or your smart bed, for the reason listed above. You yourself said that was not a problem as you were considering a change to a front captain passenger seat, for which I said we could definitely do something. A date was specified by you by email and in our subsequent telephone conversation, you said you would call me the day before to confirm you would still be coming as you said you had not left your home for 18 months.
This is a very unfair representation of what took place. I am sorry you feel let down by your visit to Customvanz, we are very busy and it is not always easy to remember every email or phone call. The reality is more that you did not listen or recall to what was explained to you.
It's a shame you were not 100% honest in your scathing review here and were in fact very rude to me on your visit.
On 11 Aug 2021, at 17:30, Zaff <admin@customvanz.com> wrote:Hi Alan
that's perfect for us, let me know nearer the time. I look forward to meeting you then.
---
Kind Regards
Zaff
0117 242 0876 Direct Dial
New Showroom & Conversions Enquiries
Raceline @ 809:
809 -811 Bath Road
Brislington
BRISTOL
BS4 5NL
01172 242 878
Conversion Workshops:
Customvanz Workshops
Unit 11 - 12 West Point Business Park
Bumpers Farm
Chippenham
Wiltshire
SN14 6RB
01249 460081
On 11/08/2021 16:17, Alan Connington wrote:Dear Zaff,
Having had a look at the link below:
My initial thoughts are: GTR Style 1
Colour: Navy Blue - light blue sticking and piping
I am looking at having the single seat, double seat and the bed ( smart bed ) all coordinated.
I would like the seats and the bed not to be Van like, I would like the comfy ( extra comfy ). The Double front seat rotates on an MS Craft base.
I have attached a few pictures of the van so you can get an idea of colours and how the van looks.
We would like to come down and have a chat, just to finalise the colour and padding. Once that is done I am happy to come done on my own for the work to be carried out.
We were thinking that the initial visit could be sometime in September: 13th/ 14th /15th or 27th/ 28th/ 29th any of these dates would be good for us. I can then be more flexible on the days and dates that the work is being carried out on. We could arrange those when we meet up.
Thank you for your reply: This only confirms what you asked, not my responses to you.Thank you for your reply: I still have the emails that prove what I have said was correct- As for being rude ? And not 100% honest? I totally and utterly refute this statement.
I fully stand by all that I said in my report and account of my experience with your company, my account is a fair representation of my experience. My scathing review is justified. Your account of my visit in no way reflects my experience.
I stated clearly in my email what I wanted please read my email: your reply was “that’s perfect for us “ I took this to be confirmation that what I was asking for was indeed “ perfect for us “ Thank you also for be clear about what I was asking for.Thank you for your reply: This only confirms what you asked, not my responses to you.
As I said before there are two sides to every story. I have relayed our experience in my previous post and stand by it.
On 11/08/2021 19:54, Alan Connington wrote:
Dear Zaff,
We will get to you for 12:00 on the 13th September 2021
I haven't really been out the house ( other than away in the van ) for 18 months- we have book to stay in a hotel and return home the following day. The joys of COVID-19.
Just on a side note: the other reason for choosing your company was the look and feel of your website - I probably have as many tattoos as the ladies in the leather section
See you then Alan and Sue.
Kind Regards
Alan
Mobile: 07740368035