Dealership has mullered my paint - advice on recourse?
- Thread starter kombisnaps
- Start date
Not many German car wash wallahs in the UK.
Wir reinigen keine autos. Wir geben die befehle!
I had the same at a Renault main dealer - they sent it to a body shop for a machine polish.
I also got all four wheel reaprayed on the golf after they scratched them. The boss man argues they were scratched before - I said yes they were, but not that bad and it doesn’t give you a free pass to make them worse. Settled alright in the end. I even got to borrow his car for the day.
This happened to me few years ago with my black t6 ,they said their body shop would fix it but for me that was a no no I didn’t want it going back there again! So I kept on at them every day ,in the end I ended up machine polishing it my self and they payed for all the equipment needed to do the job ,and I went for the most expensive products.
I get your point but i wouldn’t say being annoyed that the van looks like it’s had a 360 degree session with a wire wool is being anal.
Life is too short you’re right. But makes it shorter having to sort stuff like this out.
Nobody is being slagged off, just wanting to know a good course of action.
And yes - hope to have it sorted pronto too.
Sorry if you thought I was a bit hard. I apologise for that. Everyone is different. I personally would just explained to the dealer and get it sorted and move on without telling the whole world.
Anyway onwards and upwards, chin chin my old chap. Have a great day mate
Anyway onwards and upwards, chin chin my old chap. Have a great day mate
Argue the toss, don't take anything less than a full paint correction!
I bought a Mk2 RS3 back in 2015, and I got chatting to a lad also buying one at the same time. (Were still good mates even though I sold mine years ago)
Anyway, after we took delivery there were a few small issues with both cars. When mine went in I hung a tag on the mirror to say not to wash the car, he unfortunately didn't.
His came back absolutely covered in swirl marks. And like you, he'd just had it detailed and coated. Long story short and after lots of heated arguments he managed to get a completely new car from them, not a stock one, a property ordered in one to his spec.
I really can't understand why dealerships use such shite car washers when nowadays the quality of the products is spot on! Baffles me!
I bought a Mk2 RS3 back in 2015, and I got chatting to a lad also buying one at the same time. (Were still good mates even though I sold mine years ago)
Anyway, after we took delivery there were a few small issues with both cars. When mine went in I hung a tag on the mirror to say not to wash the car, he unfortunately didn't.
His came back absolutely covered in swirl marks. And like you, he'd just had it detailed and coated. Long story short and after lots of heated arguments he managed to get a completely new car from them, not a stock one, a property ordered in one to his spec.
I really can't understand why dealerships use such shite car washers when nowadays the quality of the products is spot on! Baffles me!
Sorry to hear about your experience @kombisnaps. Agree with the fact it’s not the end of the world, but like you I’d be well miffed as I too have had my van corrected and ceramic coated and PPF. I appreciate it’s after the event, but I ALWAYS state when dropping any of my vehicles off at dealerships NOT to wash or valet and make sure Service desk put it on the job sheet. If I book online, I also add to comments section. My detailer gave me the sign in the photo which I hang on rear view mirror (or wherever) and I also made a simple A4 note up and leave it on the dash/seat. Thankfully there’s never been any ‘misunderstanding’ of my wishes, and with the above, if they do mess up it’s a simple ‘slam dunk’ case. Also, for what it’s worth I always try and wash/detail the cars/van before they go in. I’m hoping the dealership/tech etc will then at least think “well this guy looks after his vehicles” and hopefully sets the tone.
Good luck and I know it will get sorted. (Mint van BTW and loving the wheels and look).
Good luck and I know it will get sorted. (Mint van BTW and loving the wheels and look).
I think we all have more problems with paint now it’s gone water based. Bring back the good ole days of hard solvent based paint!
Sorry if you thought I was a bit hard. I apologise for that. Everyone is different. I personally would just explained to the dealer and get it sorted and move on without telling the whole world.
Anyway onwards and upwards, chin chin my old chap. Have a great day mate
To be fair I am an absolute pro at moaning. Have a good one !
