Hi ..just curious how you got on VW edin. VW kdy wont change mine under warranty. Said its wear n tear when getting in/out of van.
Thanks for replying. Think I've been unlucky with the dealership.
LastBoyScout
Member
Edinburgh is wrong. It is a fault with the seal and ours were replaced under warranty without question.
Jaschofield1
Member
It did,, had it done under warranty. Took it to a VW van centre ,, did it under warranty no questions asked.
Thanks for that, unfortunately my VW garage said no. Seems random whether they do or do not fix under warranty.
Jaschofield1
Member
Yes, my local VW “CAR” dealer said they would only do it if I paid for it.. Rang the van centre they did it no quibble,, but further to travel but saved 150 quid. Took them about 30 mins. Have a ring around. Take it your vans still under 3 years old.
Hi thanks and yes it's a 2018.
I have a 2017 shuttle (out of warranty) and apart from the passenger side door, the drivers side and the two sliding door seals look similar to the photo from PoNvs above! Are they easy to fit new ones? Where are people buying them? Looks like you can get them on fleabay for around £40 per door.
I think they are as follows:
WEATHERSTRIP RUBBER SEAL
Front Door Seal
Driver Side
7E0837912B
7H0837912B
Left
7E0837911B
7H0837911B
Right /Left sliding door
7E0843791B
7E0843792
I'm fairly sure the codes are (but please check) as follows:
Driver Side
7E0837912B
7H0837912B
I think the reason for the 2 part numbers are due to the T5 and T6, but other more experienced folk on here will know better. If you do a quick search on ebay you'll come up with something like this: VOLKSWAGEN VW TRANSPORTER (03-15) MK5 MKV T5 FRONT DOOR SEAL FREE DHL EXPRESS | eBay
This has a good diagram showing the seal attaching to the body, but says T5!
This is where I got the two part numbers from above:
RIGHT FRONT DOOR WEATHERSTRIP RUBBER SEAL FOR VW TRANSPORTER T5 / T6 2003+ | eBay
Driver Side
7E0837912B
7H0837912B
I think the reason for the 2 part numbers are due to the T5 and T6, but other more experienced folk on here will know better. If you do a quick search on ebay you'll come up with something like this: VOLKSWAGEN VW TRANSPORTER (03-15) MK5 MKV T5 FRONT DOOR SEAL FREE DHL EXPRESS | eBay
This has a good diagram showing the seal attaching to the body, but says T5!
This is where I got the two part numbers from above:
RIGHT FRONT DOOR WEATHERSTRIP RUBBER SEAL FOR VW TRANSPORTER T5 / T6 2003+ | eBay
Did you ever get the cost for a main door seal. Mine had split at the bottom and need replacing.
Ronnie
Member
Recently booked my van into LIVERPOOL VW VAN CENTRE, both drivers and front passenger door seals split and rusted, van still within warranty. Was asked what the van was in for and before I had finished explaining was told in no uncertain terms it was not covered under warranty and was caused by ‘External Influences ’. I asked them what they meant by this term, but no one could offer an explanation apart from repeating themselves. I told them I was aware it was a common reported fault, which I considered to be either a poor design or manufacturing fault. They shook their heads and told me, they couldn’t carry out the repair unless authorised by VW. I contacted Customer Services and was told they couldn’t authorise unless the dealership examined the seals and confirmed they needed replacing. I refused to move until the van was examined. Three hours later I was told the seals needed replacing and that they had them in stock, the dealership was just waiting for VW to authorise their replacement. Another half hour went by to be finally called to the Service desk. At this moment in time I genuinely believed the replacement would be carried out. To my astonishment I was told VW had refused to replace the seals under warranty, and if I wanted them replacing they could be done there and then at a cost of £244. A few words were spoken and I left the dealership. I made another call to Customer Services later that day asking for a detailed explanation, as I was disgusted with their decision. During the course of this conversation, I was told that they hadn’t made the decision and that it had been the Manager of the dealership, as the cost would have to come out of his budget. Customer Services stated that although vehicles were covered by VW warranties they could not force dealerships to carry out the work. They suggested driving around several other dealerships to see if they would honour the warranty or suggested telephoning ahead to avoid disappointment. The whole situation of warranty claims seems farcical with dealerships adopting the attitude of swallow my old John Thomas and not honouring them. I have since sought legal advice with a view of proceeding through the Small Claims Court.Where this will get me I honestly don’t know.
Last edited:
Nope! @Pauly are you able to confirm price and part number please? I really need to replace mine, thanks!
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