July 2024 between 12am and 7 am we used 66kw in the month
Fed 2025 between 12amm and 7am we used 637kw in the month (this is with our panel heaters off during this time).
Something just isnt adding up......
Given the above it would appear between the two dates a fault had developed (sorry to state the obvious).
637 Kw/h for 7 hrs a day at 30 days a month equates to a 3kw load drawing constantly.
As an Electrician, I’ve done plenty of call-outs of this nature and it’s very hard to properly diagnose remotely. But…given the load, if I got called out I’d be looking straight away at the thermostats on the water heaters. (Especially as you say at that time the panel heaters were off. ) perhaps one of them (they’re probably 3kw rated) is calling for heat all the time.
I gather from thread you rent (apologise if I misunderstood) so report the fault and the letting agent should arrange an Electrician. If not I’d say it’s worth calling out your own, who’s adept at fault finding. It’ll be worth the fee if he/she finds it and saves all that money on the bills.
If it wasn’t that I’d be putting a clamp meter on the main incomer to verify what current is being drawn and calculating the Kw/h vs what the smart meter says.
I had to do a similar thing a couple of years ago and actually fitted monitoring equipment at a house over a 24 hour period which captured all the usage, which I downloaded and supplied to the client.
A decent contractor should then be able to give you a written report on findings and if it does ping to the Smart Meter being faulty this gives you some starter for 10 with OVO.
One fundamental question that I’d also ask is (given the disparity in the two sets of usage above), did this excessive usage appear before of after the SM was fitted?
Good luck and as I say I’d call a reputable local Electrician to have a look first.
You can also call the local DNO (Distribution Network Operator) SSE or the like as ‘they’ are responsible for the meter and supply right up to main isolator/fuse.
They have a duty of care to maintain and ensure correct operation.
I will watch with interest and hope you get some answers as I do understand this can be distressing given the ££££.
Cheers.