Looking at your original pictures, I think the bars are on back-to-front.
Whether this makes a material difference or not I don't know.
One thing to note is what roofbox.co.uk say on this:
"A specific watersports carrier will make carrying your gear much easier. The aim of this note is to persuade you that kayaks (or boats etc) should always, also, be tied to the carrying vehicle at both bow and stern.
Untied kayaks have, in our experience, the greatest potential for a roof bar or kayak carrier failure. The massive forces that untied kayaks can generate have even been known to snap roof bar fixing bolts with the result that a complete assembly of roof bars and kayaks has ended up on the road. We know that this has happened with almost every brand of roof bar, and regardless of whether the kayaks are on a special carrier or just strapped to the bars.
You need to fix bow and stern lines, probably using the front and rear screw-in towing eyes to get strong and accessible fixing points on the vehicle."
This text is accompanied by a picture of a kayak on a roof rack, with the bow and stern tied to the front and back of the vehicle, aswell as strapped to the rack.
I know you were carrying surfboards, but I think the principle is the same. Things like roof boxes will be designed to limit the lifting forces that might damage roof bars and racks, but water sports equipment definitely isn't, hence the problem.
I suspect the root cause of your issue was that the roof bars were not tightened sufficiently. You have sorted that by the sound of it.
I think going forward, we just have to really careful about carrying water sports equipment on a roof rack.
Pete