Here we go again.......

[rmo69]

As a small business owner employing human beings, I understand that occasionally things go wrong, either human error or unavoidable bad luck. It's how a business deals with the bad stuff that leaves the lasting impression on its customers. This is why I try to stay patient and cordial when I'm on the receiving end.

To get to the point, VW called me today to inform me my replacement Kombi would be ready to pick up next week (I rejected a 150 DSG earlier in the year due to perpetual DPF and EML issues). Having some rather nice Ronal rims, Pioneer head unit and full leather kit which were due to be swapped from the old to the new van, I asked him to confirm that this would be done. After several errr's and errrm's later I started to get a worst case scenario forming in my mind. Sure enough, he phoned me back to confirm the rejected van had been sold complete with my rims, head unit and leather. Apparently the head of business will phone me tomorrow to discuss the best way forward. There is no best way, there is one way, they acquire the necessary kit themselves and deliver the thing as agreed.

In business sometimes sh!t happens, but sometimes a business happens to be sh!t. As far as VW Commercial dealerships are concerned it's most definitely the latter.......sorry for the over lengthy rant.

 

[Chrisfraser05]

I can understand your frustration!

 

[StudleyGlass]

Lost for words mate , so someone has bought a van that was rejected because if was faulty as well

 

[Carlos Vandango]

I have had several 'poor experiences' from VW Commercial dealers. Hold them to account. Hope you have some form of paper trail. All the best.

 

[T6 Dave]

Crap... They have to sort your items, as its theft otherwise, as they were not theirs to sell on without your permission.. Post up your plate as well so that the new owner knows it was a rejected van due to a history of faults...

 

[T6 Dave's Dad]

As a small business owner employing human beings, I understand that occasionally things go wrong, either human error or unavoidable bad luck. It's how a business deals with the bad stuff that leaves the lasting impression on its customers. This is why I try to stay patient and cordial when I'm on the receiving end.

To get to the point, VW called me today to inform me my replacement Kombi would be ready to pick up next week (I rejected a 150 DSG earlier in the year due to perpetual DPF and EML issues). Having some rather nice Ronal rims, Pioneer head unit and full leather kit which were due to be swapped from the old to the new van, I asked him to confirm that this would be done. After several errr's and errrm's later I started to get a worst case scenario forming in my mind. Sure enough, he phoned me back to confirm the rejected van had been sold complete with my rims, head unit and leather. Apparently the head of business will phone me tomorrow to discuss the best way forward. There is no best way, there is one way, they acquire the necessary kit themselves and deliver the thing as agreed.

In business sometimes sh!t happens, but sometimes a business happens to be sh!t. As far as VW Commercial dealerships are concerned it's most definitely the latter.......sorry for the over lengthy rant.

They have no option as it was part of the contract of exchange. They should have removed the parts to be changed and swapped in standard items and stored yours safely and securely to prevent damage. The fact that they failed to do so is dereliction on their part and will cost them like-for-like replacement.

I am guessing this was all stipulated on the order form for the exchange van and that you have a copy?

 

[rmo69]

The agreement is all in an email thank god, so they've nowhere to hide. I mentioned the issue of selling a rejected vehicle, he told me it was practically rebuilt and the buyer was aware. Thing is with VW I don't know who or what to believe. They are an utter shambles.

 

[T6 Dave's Dad]

Agreed @rmo69, a shambles of a business. Take also the case of @Twoguns in the Multiple Engine Management Faults thread. Disgraceful hardly covers it.

 

[Montecha]

Get on the phone to VW Commercial Vehicles Customer Service line and get a case opened. They hate bad press like the and seem to have weight with the dealer network.

I went down this route to get some faults corrected and complain about some pretty shoddy service from the dealership. They put me directly in contact with the Dealer Principle and we got it sorted without further run around. They will track and chase the progress for you.

 

[DaveyB]

I was going to say "unbelievable"! But it really isn't. Like you say a complete and total shambles!!!

 

[former member]

Make a fuss on social media. It can be surprisingly effective.
If you need any help (sounds like you don't; I detect a savvy customer) do shout. I'm a dab hand at being a bloody nuisance when things go wrong.

I do also shout loudly when things do particularly right.

 

[T6 Dave's Dad]

Make a fuss on social media. It can be surprisingly effective.
If you need any help (sounds like you don't; I detect a savvy customer) do shout. I'm a dab hand at being a bloody nuisance when things go wrong.

I do also shout loudly when things do particularly right.

I was going to comment "who needs things to go wrong for this to happen" . We all know that you have pet peeves and so sometimes press a button or two .

Kojak voice - "Who loves yer, baby?"

 

[Bryn23]

Glad to hear you have it in email form, at least you have proof.

What a stuff up, i would hope that everything is replaced with new items at the very least.