Infotainment issues - Primary user & Android Auto
- Thread starter aidanhudd1878
- Start date
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- Tags
- android auto head unit sos t6.1
I have been in contact with VW online and after a few failed attempts they escalated the problem. After a couple of days they have said they have a solution and it has to go to the local dealer who will be sent instructions directly on how to fix the issue. I'll find out what they do and post it here.
I think the main issue is no globe symbol therefore no Internet connection.
I think the main issue is no globe symbol therefore no Internet connection.
Hi
Have you had any joy with this please? I have similar issue and think the modem has stopped working, sos light is green but no satnav or database and a dynamic road sign fault so it only reads street signs, and can’t change profile that has always been guest
Hi Steve,
Not yet it is going in on 17th April, I'm not holding my breath but apparently vw have sent the solution which I believe to be a software update. I'll report back when It's done.
Great thanks, mine just suddenly stopped so think it’s hardware but apparently the units do update in the back ground so hopefully mines software as I’m out of warranty
Luckily I'm still in warranty, I've a green sos light. Sat nav seams okay, I'll post on 18th either way, so you know what's what.
@Steve Hemming if you have odd ECU behaviour it might be worth doing the battery disconnect and drain to make everything restart. It can be a bit concerning until everything settles back down but it can cure some faults when things get into a strange state.
Thanks roadtripper, I was considering this, might give it a go tomorrow
Hi Carter333
How did you get on? I dropped the battery on mine for 15 mins and the globe goes white again now but still same problems, I’ve been told to go to main dealer also now.
Thanks, I’m meant to be getting a call from Droitwich Listers so will see if I get similar response.
Great news that the VW software update fixed the Android Auto audio issue. Out of interest which software version did VW install on your head unit?
Out of interest was your sos light on or off?
That's good news - and that seems to be rolling out as an over the air update now.
At work atm and not got the van to check. Will let you know soon
My van has been in for 2 days and had 2 software updates 1 on the infotainment system, soft reset factory restore and problem not solved. I'll get back on to vw helpline again and see where I go from here.
Nitemare! Mine goes in next Wednesday so will post the outcome then.
Hi, how did you get on please? Mines been in all day today and still not fixed!
Not fixed, I'm away at the moment and will get in touch with the garage when back, will keep you posted.
