@DaveyB this wasn’t actually VW customer service, it was an indie van sales company. On a side note though, the VW salesperson I spoke to in Coventry said he’d get back to me by that Friday to see if he’d found any similar spec vans they had....two weeks later I’m still waiting to hear anything!
@VWROBERT its done 62k, but fully serviced and only a year old so it’s not too shabby for that’s price!