To me thats a 10min job to sort out and get a pass - looks like the lower nut needs checking for tightness too.
That said I think you dodged a bullet with that one
That said I think you dodged a bullet with that one
Couldnt agree more.To me thats a 10min job to sort out and get a pass - looks like the lower nut needs checking for tightness too.
That said I think you dodged a bullet with that one
I think buy a nut and go with your mechanic to recover it. Bunch of jobsworths! An indy would have just called you and fixed it.
Was it knocking/clunking when you drove it? That would be seriously noisey driving like that? You'd 100% notice the noise!!
Makes me wonder if the nut fell off at VW...
I'm amazed that the VW van centre refused to carry out the remedial work in this situation! All that is required is to place the plate back in the correct position and fit a new top nut. They're trying to con you out of over £1000 worth of new suspension when all it needs is a new top nut! The thread on the strut shaft looks OK in that picture, but the only way I can see even the slightest reason not to carry out the work is if the thread is damaged on that shaft.
Nope never heard or experienced any driving issues. I'm in the mild OCD camp so a knocking, a rattle or a squeak I would notice. I would expect some feedback when steering but all has been fine.
VW responded to my request this morning to install a nut, even a temporary measure to get to the independent garage. They confirmed the tread is damaged and cannot be repaired, also would be liable so will not make any changes.
VW responded to my request this morning to install a nut, even a temporary measure to get to the independent garage. They confirmed the tread is damaged and cannot be repaired, also would be liable so will not make any changes.
Ah, so if the thread on the shaft is damaged it might be worth getting onto Stance and seeing if they can supply you with one front strut. Why the damage though? Was the nut cross threaded when the strut was installed perhaps?
Clonking about I would think
Yep! A “Friday afternoon” job! I doubt the thread would be damaged all the way down either
yeah, if the installer has forgotten to tighten that nut then the thread would easily be damaged as it knocked about. OP hasn't reported any knocking noises though. Anyway, I think I would be discussing this with the installer, if they warrant their workmanship there might be an opportunity to recover costs, even if they don't do the remedial work.
That threaded part of the shaft takes minimal load - it simply holds the shock unit in place and most of the time the weight of the van holds it in place (as you have found) If you went over a severe bump or got airborne the nut would stop the shock falling out.
I’d be happy cleaning up the thread and putting a nut on it.
I’d be happy cleaning up the thread and putting a nut on it.
Agreed. It's not going to fall out but it would be noisey when driving which makes me question how legitimate it is... To the OP I'd pick your van up and drive it round the corner and then get it recovered somewhere else.
I doubt the MOT tester would pull the wipers and scuttle panel off as that is not a requirement for MOT, I suspect they could see there were issues by looking up into the wheel arch.
Looks like poor workmanship from initial installation, best check the other side as well.
If the nut and plate is missing it’s amazing that it was classed as a Major and not a Dangerous requiring immediate repair.
Mate, from the images and details you give this appears not to be a fault of the suspension but rather the incorrect installation of a product. This could have happened on any coil over kit of any quality. Mistakes happen so before the converter gets a bashing (they deserve so here nfortunately), errors can be made in all walks of life, we like to think they don’t but they do unfortunately. This one is a basic mistake of not refitting correctly, and really should have been picked up during the tracking and test drive stages.
You can go to TPS and get a nut for peanuts and fit yourself, the old nut may also be there if it has rolled around in that compartment. If the excessive play was due to this (probably) that will resolve the problem. If it is in the suspension top mount, you can replace these from VW also but you will need the assembly removed from the van to fit a new one.
You do not need to replace the coil overs just a repair to what is already there, unless they are faulty.
If you are not confident to do yourself, it depends on your location but take to a reputable repair centre who can repair and MOT, Oil in Bognor for example or us in Yeovil Somerset. Advice will be given accordingly and a retest done when the repair is complete.
Main dealers do not always give the best service unfortunately.
All the best,
Ian
Yep exactly. The thread may be recoverable. Worst case you fit a new strut in that corner
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