Oh dear @Victoria Alletson, that's a bit disappointing, have you discussed it with the fitters? What roof is it? Perhaps other folk on here can post pictures so that you can print them off and take them into the converters and show them how it should have been done, and ask for their comments and solution.I'm a bit disappointed with my roof...its got loads of bolts showing where the internal handles are for pulling it back down! Looking at some if these photos on here, no one else's has this!