Well I have just joined the leaking window club! both sides now pissing in.. not a drop until now.
I am over near Falmouth, I only noticed it yesterday... Carrs are the dealer I will go over to.. trying my best to like this van.Not good! Where in Cornwall are you? We are in Probus. Certainly Carrs at Fraddon are aware of the issues by now. It is certainly a warranty issue.
They will want to video the window leaking...they are aware of the issues as when I went, they booked it in for a replacement under warranty before they had even inspected it! We had an issue with access because of the kitchen conversion, but had a new window within 3 days!
Do contact VW customer services direct also, they will pay for any damage and/or inconvenience/ goodwill payment.
Is yours a straight combi or conversion?
That's just like mine was. I booked it in with my local main dealer who did a water test and they then ordered two new windows. Booked in again a few days later and had them both changed and collected the same day. That was about 5 weeks ago and so far so good. No sign of any water. Good luck with yours, but I expect the only way is to have replacements.Hi,
Just came across your post.
Did the dealer manage to fix and stop the problem from coming back?
I have had the same on going problem for 2 plus years.
It has been in the 10 plus time and is still leaking now
That's just like mine was. I booked it in with my local main dealer who did a water test and they then ordered two new windows. Booked in again a few days later and had them both changed and collected the same day. That was about 5 weeks ago and so far so good. No sign of any water. Good luck with yours, but I expect the only way is to have replacements.
That's a point.....I wonder will they charge me for a courtesy vehicle when it goes in for a service?This issue makes me really angry, the mix of responses from different dealers from amazing to downright criminal! VW know there are documented issue with the sliding windows which effects about 2 in 10 window units:
1. The small drain holes in the slider groove just not man enough (just a poor design) and then, 2. the lower slider rain becoming adrift from the glass (failure in the bonding material) which then allows water to bypass the drain holes along the bottom edge of the glass/lower rail.
VW customer services in my experience have been great as they realise they need to protect their brand. Dealers however are there to make money and minimise liability.
And breathe..............
Ps mine went in for its first service today. 21000 oil and filters, recall on the auxiliary belt tensioner and return roller. Valet and a local van all day. Under the prepay plan, £0.00........
I have never paid for courtesy van from vw ,as long as you book one three months in advance .That's a point.....I wonder will they charge me for a courtesy vehicle when it goes in for a service?