Of course an empty panel van is higher at the rear. It's meant to have the sill and floor level when it's loaded. Jacking up the rear of a loaded panel van or camper conversion above level to make it look like an empty panel van raises the center of gravity at the rear of a very heavy vehicle. Anybody with a rudimentary knowledge of physics can predict the result. You have said you know better than VW, but what you say goes against physics, not to mention the experience of camper owners who know what raising the rear of a loaded van above level will do.
I realize you have a financial investment in selling kits to raise the rear of vans, but no, keeping the van level does not lead to "light" steering. On the contrary, all other variables being equal, raising the center of gravity above level at the rear of a 3T vehicle leads to twitchy steering, oversteer and heightened sensitivity to crosswinds. Those who want a firmer ride can take steps with shocks, springs and ARBs, and will get the best results if they keep the van floor and sill level, not nose down or rear in the air.
Added plus, you don't sleep upstairs with your feet above your head, and your pans don't slip off the cooker!