The insurance broker might even still hold the file they recorded originally. I had a run in with HMRC that went from nothing to ‘we’re taking you to court’ in an instant. I had written notes of a name, time and date eight months previous where I had spoken to them on the issue. When I mentioned this they said they’d investigate… I got a letter apologising and saying there would be no further action.
Ahh my bad sorry for the mix up and thanks for the clarification.
Ask them specifically if they have considered that the V5 is wrong and you are seeking to have that rectified.
If they issued you with notice of cancellation why did you not contest it then?
Watch out dealing with the DVLA re a change on the V5!!!? My 2018 T6 T30 was incorrectly described as a T32 even though the Max Weights was entered as 3000kg - T30 weight. I told DVLA and they refused to change it. On insuring I always told the insurance company and they were not that fussed and wrote to me saying that they knew mine was a T30 not a T32. I repeatedly requested a description change by letter, phone and email from 2018 to 2024. Always the same - NO! Eventually I spoke to someone decent at DVLA and she told me I needed a letter from VW confirming it was a T30. My local VW Commercials dealer did this from the VW database and I sent off the confirmation - reply from DVLA - NO! Then in early 2024 I obtained some information that the letter from VW had to come from VW UK not a VW dealer! Been at this for over 5 years now. I contacted VW UK customer services and an excellent lady said that VW were very sorry about the misregistration and they would sort it out. But! VW UK would not deal directly with me. I had to approach a dealer ( bear in mind that DVLA do not deal with dealers on this matter) ask the dealer to request a formal letter from VW UK as to the correct description of my T30 including model manufacturing numbers, VIN number and other numbers. My local dealer was perplexed as he said to all this information is on the letter they had already sent me - true - but the letter was on VW dealership headed paper not VW UK paper. Anyway they made the request to VW UK who after 4 weeks sent the dealer a letter (identical to the one the dealer had given me - same database after all) with all the manufacturing numbers. The dealer called me to say they had the letter (he could not send it to me) which I obtained and sent to DVLA with a request to change the description. This was Jan 2024 and I purchased the van in March 2018!! At last the DVLA sent me a corrected V5 - just took 6 years!!! Mine is now an official T30 - yes!! Success.
Thank you for this information
No. I was never asked by my insurance company either. However, I began to wonder what the police might say if they looked up my V5 and saw it was stated as a T32 but in reality it is a T30. So I was concerned that the police might be interested in my having a misregistered vehicle. So it was me that initiated the discussion with the DVLA for the change. As I said my insurance companies were not bothered that the V5 said T32 but the reality was aT30. I always informed my insurance company of the discrepancy and I had it in writing that my vehicle was a T30 not a T32 as on the V5. The whole process was a pain in the rear!!
I totally agree, I will need to insure it as a minibus until I can get the V5 changed... Carole Nash stated we don't insure Minibuses...
Just reread your original message. So the V5 says minibus yet the DVLA definition of a minibus is a vehicle with 9-16 seats. If your van has less than 9 seats it is not a minibus I presume. If true then you have a misregistrstion as I had. In my case (T32 incorrect designation v T30 real designation) my insurance companies (I had several) were not bothered so long as I told them the mistake. I appreciate "bus" designation v T32/T30 is a bigger deal. To get the DVLA to change the designation you first call VW UK customer services and tell them the issue. They will (they did in mine) give you a "case number". They will tell you to contact a VW Commercials dealer and to ask that dealer to request a correct vehicle designation from VW UK - use the case number. The dealer will want to see your current V5 and probably inspect the vehicle and compare that to the VW vehicle database. If the dealer is happy they will make the request for documentation to VWUK. After about 4 weeks the dealer should call you to say they have the letter from VWUK which you will probably have to collect in person. You may have to chase the dealer and VWUK. Once you have that letter (on VWUK note paper) send it to the DVLA along with photographs of your VIN plate, the model sticker (on your hand book or sometimes in the driver foot well) and photographs of your vehicles showing it does not have the necessary number of seats. Also send back your current V5 with the requested changes highlighted. All being well after another 6 weeks the DVLA (assuming it accepts your documents) will send you a correct new V5.
even a shuttle shouldnt have minibus but diesel car as it isnt a minibus in any configuration in the uk however someone might incorrectly register it.
NO, DO NOT DO THIS!!
