VW Dealer did the dirty on me....

Sackmycook

Sackmycook

Ex-owner
T6 Legend
So, Saturday morning....a nice white 68 plate Edition PV with reasonable mileage comes up on Autotrader at £18495. No mention of VAT on the advert, unlike some of their other vans. Go on to Marshalls VW Loughton website to check, again no VAT mentioned.
Ring the dealer and put down a 500 quid deposit, thank you very much.
About 3 hrs later, they email saying they made a mistake and its VAT qualifying. I pull out as its now not such a good deal.

They've now got it up for 19k VAT !!
 
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That's out of order.. if they had said b4 they took the deposit then fair enough..
did u have ur deposit back?
 
Very naughty

I had this on my first T6 (main dealer) van hadn’t gone thru workshop yet and wasn’t for sale but some one put board in the window off a different van advertised around £4000 cheaper than it should of been. They tried to tell me it was a mistake but I stood my ground and said it’s on the forecourt advertised at that price so they need to stand by it and fair play they did.
 
I could have made it an issue, but I hadn't the fight on Saturday. My broadband packed up due to the wind bringing a tree down on the line somewhere so had to stand in the middle of a field in a freezing howling gale speaking to the sales guy....

I might send an email to the sales manager.....
 
Sackmycook said:
I could have made it an issue, but I hadn't the fight on Saturday. My broadband packed up due to the wind bringing a tree down on the line somewhere so had to stand in the middle of a field in a freezing howling gale speaking to the sales guy....

I might send an email to the sales manager.....
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Worth a shot mate, you’ve put money towards a van with the price already agreed, even if it is a mistake on their part. I was under the impression that a deposit means sold?
 
Wayne Surely with a receipt of sale they don’t have a leg to stand on, hopefully they honour it……..they should.
 
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S.2 Sale of Goods Act applies ....

By accepting my £500 deposit, it becomes an Agreement to Sell, which is a type of contract with conditions to be fulfilled, ie balance paid/ goods delivered.

Let the fun begin
 
Meanwhile, the slimy little VAT man sit's there doing nothing, but want's his 4 grand .
I got a new 6.1 at Easter, and despite 9 hefty payments, have yet to pay off half of the VAT.
Sure, I could register for VAT, but refuse to be an unpaid tax collector.

My advice would be if your heart is set on that van, just swallow the VAT as you can make a bit back when you sell it VAT free.
 
PlanB said:
They will honour it, but the VAT isn't their money!
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Aye true, guess it depends what’s on the receipt of sale and remaining balance? If there’s vat breakdown, then won’t be paying another vat payment on top. Ultimately they’ve advertised at £18495 at which payment has been transferred with remain balance due, that’s very different to £19k+vat………..I’d be fighting it and very p***ed off
 
Jay-D said:
Aye true, guess it depends what’s on the receipt of sale and remaining balance? If there’s vat breakdown, then won’t be paying another vat payment on top. Ultimately they’ve advertised at £18495 at which payment has been transferred with remain balance due, that’s very different to £19k+vat………..I’d be fighting it and very p***ed off
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Not as peed off as those who bought a new Amarok, claimed the VAT back and had to re-imburse the VAT man.
There are a number of reasons for this error including previous owner being dishonest with dealer.
But the fact is whether the VAT is due or not is between the buyer and the VAT man - In my opinion.
 
PlanB said:
Not as peed off as those who bought a new Amarok, claimed the VAT back and had to re-imburse the VAT man.
There are a number of reasons for this error including previous owner being dishonest with dealer.
But the fact is whether the VAT is due or not is between the buyer and the VAT man - In my opinion.
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Fair enough mate, sounds like you have a lot more experience in the subject. I’ve only ever paid the advertised price for vehicles, but I’m new to the van scene. I would still be making a fuss though as sounds like they’ve pulled a fast one on @Sackmycook. The fact it’s up for £505 more regardless of vat or not is dodgy……
 
I would suggest that by accepting your deposit they've entered into a contract, and for them to negate that contract unilaterally without compensating you for the notional loss to yourself, ie, the difference between with and withoout price, is unacceptable.

They made an error and if they want to bail should do so before entering into a contract. If they want to back out after they've committed then they're into the realms of compensation, shouldn't just be blessed to walk away like nothing happened - imagine if you tried that!

That said, I'm not a solicitatorist and I don't know what small print or weasel claises thy have in their sales agreements.
 
Sasquatch said:
I would suggest that by accepting your deposit they've entered into a contract, and for them to negate that contract unilaterally without compensating you for the notional loss to yourself, ie, the difference between with and withoout price, is unacceptable.

They made an error and if they want to bail should do so before entering into a contract. If they want to back out after they've committed then they're into the realms of compensation, shouldn't just be blessed to walk away like nothing happened - imagine if you tried that!

That said, I'm not a solicitatorist and I don't know what small print or weasel claises thy have in their sales agreements.
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I would imagine the grubby topic of the added 20% rears it's ugly head on a weekly basis, and therefore gives the dealer the upper hand.
 
Chippie1 said:
Very naughty

I had this on my first T6 (main dealer) van hadn’t gone thru workshop yet and wasn’t for sale but some one put board in the window off a different van advertised around £4000 cheaper than it should of been. They tried to tell me it was a mistake but I stood my ground and said it’s on the forecourt advertised at that price so they need to stand by it and fair play they did.
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Technically they don’t. The advertised price forms no part of the contract. It is merely an ‘invitation to treat’ under contract law.
But well done for shoving it up em.
 
The contract is made when the Agreement to Sell is formed by payment of the deposit.
They even by-passed the usual £99 reservation procedure, which may have been a different story
 
Sasquatch said:
I would suggest that by accepting your deposit they've entered into a contract, and for them to negate that contract unilaterally without compensating you for the notional loss to yourself, ie, the difference between with and withoout price, is unacceptable.

They made an error and if they want to bail should do so before entering into a contract. If they want to back out after they've committed then they're into the realms of compensation, shouldn't just be blessed to walk away like nothing happened - imagine if you tried that!

That said, I'm not a solicitatorist and I don't know what small print or weasel claises thy have in their sales agreements.
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Long time since I studied contract law but if you offer the asking price and they accept and you specifically confirm that that is the full price then the contract has been entered into by both parties. ie offer and acceptance. Any mistake on their part (eg forgetting that it was subject to vat) becomes their problem.
 
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