@minicharli really glad nobody was hurt, that’s obviously the main thing.
This thread jumped out at me as we run the same rack/bar combination and drove the same stretch of road that day with our bikes on.
Regarding the paint I can completely see the reason for removing when towing. Stabiliser pads rubbing on the ball etc. But can’t see it making a huge difference when clamping a rack on that’s in a fixed (non-swivelling) position.
We have done many thousands of miles with 4 bikes on our Atera, you can see how the tow bar paint has worn below, (bar still on from yesterday)
View attachment 80964
The only thing that jumps out to me is how tight down it was clamped. I know it had an impact but in the pictures the handle is down fully. With ours it only clamps down to 65-70 degrees. IIRC the instructions said very clearly not to clamp down too far/tight, only enough to grip it and allow the spring loaded button to pop out.
This definitely isn’t a criticism just might help others.
All the best.
RE. amount tightened on to the ball, mine never gets anywhere near horizontal, as you say just enough to make it go green.
It was one of the things that was warned against either in the instructions or the installation video of the place where I bought it, can't remember. I think tightening down/pushing the handle towards horizontal was one of the reasons for the castings, where it locates on the ball, failing. I'll have to google this as it was 4 or 5 years ago when I bought mine and I'm sure I read about it somewhere, hence my reluctance to overtighten.