Warranty refusal: crankshaft oil seal failure
- Thread starter bc26
- Start date
I had exactly this in November, crank end seal and broken engine mount, i paid for the engine mount there and then as it was an MOT fail, but i couldn't swallow getting the seal done. Especially as i had the timing belt and WP replaced less than 2000 miles ago. Shocked to read the all-in t&cs (which i wasnt supplied with when i took out the policy) that rectification of oil leaks isnt covered. Funny though to find a VW passenger vehicle all-in policy doesnt have this clause, only commercial vehicles. I was offered a 10% goodwill by dealer, but still going to cost over £700 to sort. Something i’ll have to save for or CC ¯\_(ツ)_/¯
I bought an extended warranty to reduce the likelyhood of big bills like this. What a waste of money, better off putting x amount in savings…
While oil leakes are not covered. Which I think is a bit bad really.
They all in extended warranty is still worth considering.
We've had dual mass flyer wheel, EGR cooler, EGR pipe, all replaced under warranty.
Over £2k worth of work.
They all in extended warranty is still worth considering.
We've had dual mass flyer wheel, EGR cooler, EGR pipe, all replaced under warranty.
Over £2k worth of work.
The warranty underwriters told me it was only vw that had this exclusion
Same as you. Brought private but with warranty….. what could possibly go wrong!!
As previously stated i was charged for engine mount but should of been covered by warranty. Got a refund against cost of oil seal. Tbf vw, after a lot of emails, did me 50% goodwill in the end which also applied to cam belt and pump. Which felt like a result but wasn’t really as they didn’t need doing
Dont get me started on Engine Emission warning light and intermittent SCR fault. Called out VW Assist 4 times and dealer has had 6 goes at trying to sort without success. Problem at weekend with 650 countdown which bizarrely cleared after couple days. Wad expecting to have no transport very soon.
So in 10 months of ownership probably had more issues than in my driving career. Perhaps been previously lucky or just because I have owned Jap 4 x 4s. And these have all been old smokers.
Same as you. Brought private but with warranty….. what could possibly go wrong!!
As previously stated i was charged for engine mount but should of been covered by warranty. Got a refund against cost of oil seal. Tbf vw, after a lot of emails, did me 50% goodwill in the end which also applied to cam belt and pump. Which felt like a result but wasn’t really as they didn’t need doing
Dont get me started on Engine Emission warning light and intermittent SCR fault. Called out VW Assist 4 times and dealer has had 6 goes at trying to sort without success. Problem at weekend with 650 countdown which bizarrely cleared after couple days. Wad expecting to have no transport very soon.
So in 10 months of ownership probably had more issues than in my driving career. Perhaps been previously lucky or just because I have owned Jap 4 x 4s. And these have all been old smokers.
Picking up your other point re t&cs. I had same issue. Never seen any even though policy changed over to me with purchase. Reference them to sales blurb suggesting “total peace of mind” or something to that effect. No notes on letters suggesting they exist or apply.
Annoyingly my all-in plan has now expired. The seal issue was found at my final check up before expiry. However the issue was found whilst still covered. Did you get this result through your dealer, the underwriter or vwfs?
Sounds like i should be due a refund for the engine mount too…
In fairness i have had other work done under warranty, so not really a waste. Still an absolute jip though
Not sure in the end. Defo not underwriter or vwfs. Possibly dealer good will with some support from VW themselves, can’t see how a dealership can do too much goodwill work without some sort of manufacturers support
Re engine mount. In my case they just discounted the future work as they said it was not a warranty item and could not put a warranty claim in retrospectively ….. think they took this one on the chin as were genuinely surprised it was covered
Just to add to the list, 18 plate T6 2.0 bi-turbo with the same oil leak, and VW refused to cover it under the all in warranty. New cam belt needed as well due to oil everywhere.
I love my van, but my god the engines are so un reliable. Never had a vehicle had some much work done to it as this thing.
I love my van, but my god the engines are so un reliable. Never had a vehicle had some much work done to it as this thing.
Have you had your EGR done yet?
And DMF?
And your 2018 cxeb...so,
Look here as well.
- 204ps Bi-Turbo CXEB T6 Engine & Turbo problems -
- 204ps Bi-Turbo CXEB T6 Engine & Turbo problems - Looks like im the latest patient of the CEXB engine issues. (possibly the 2016-2018 range as there is a mention that the CXEB Block etc was revised in 2019) (the CXEC 199ps Bi-Turbo was released 2019> and revised ) in sort it looks like its...
.
Ha, yeah, it drinks oil, probably have to add a litre every 5k - that thread is worrying.
How do I find the exact engine model ?
EGR has been replaced once and cleaned once.
EGR pipe replaced
DPF has been cleaned twice
Engine mounts replaced
Fuel flow sensors replaced
The only day to day issue is the high oil usage, I did ask VW about it when I first got it, but they said it was ok - but sounds like it could be a symptom of something pretty expensive...
Compared to mates with T6 a 6.1 I've not had it too bad - but compared to every other car I have ever owned its crazy....
How do I find the exact engine model ?
EGR has been replaced once and cleaned once.
EGR pipe replaced
DPF has been cleaned twice
Engine mounts replaced
Fuel flow sensors replaced
The only day to day issue is the high oil usage, I did ask VW about it when I first got it, but they said it was ok - but sounds like it could be a symptom of something pretty expensive...
Compared to mates with T6 a 6.1 I've not had it too bad - but compared to every other car I have ever owned its crazy....
It's usually in the small print that the fault has to not only be found but also rectified and invoiced within the warranty period, although that isn't 100% universally the case.
