I have been to Vindis VWCV in Northampton today to get my water ingress into the tailgate and through the front passenger door recitified.
After several hours they told me they could not see that there was a leak on the front door so I had to tell them and show them exactly where it was coming through, i.e. down the back of the door card. They took the door card off and then could see a trickle of water. They tried to claim that the foam gasket on the back of the inner panel must have been damaged when my speakers got replaced. Even had the service manager looking at it. He then told me "you can even see where they've scratched all of the paintwork behind the door card", not a warranty issue. I then pointed out that they themselves had been in the door since the speakers had been installed. Response to this was, no we only had to rebuild the inner handle. I told them to pull the other one, since it was the outer handle that was broken since it used to pull straight out of the door. I equally explained that I have no evidence to suggest that the damage was on the door previous to them going in to it as (a) it had never leaked before they did the work on the outer handle, and (b) when they were last in the door they never said anything about the "damage". Therefore as far as I was concerned it was their fault, and their techs that had done it. The friendliness of the service manager appeared to change at this point, especially when he handed me the "warranty" free repair paperwork to sign when I got the keys back.
Oh and the best bit! When I booked it in I gave the explicit instruction that I did not want them to wash it as I did not want it scratching. The lady even put a sign in the windscreen. Got the keys back to a washed van! I mean WTF!!!!!!!!!! They'd even managed to do a bloomin awful job of washing it. They'd left all the water on the windows and panels that had then dried in the heat - could barely see out the screen on the way home. Gave the sign back to the service lady saying "fat load of good that did", did I get an apology - did I heck. "Yeah I know i've told management, I put a sign in the window", and a shrug of the shoulders. Lets hope I don't find any scratched paintwork or that'll top off a darn fine day.
After several hours they told me they could not see that there was a leak on the front door so I had to tell them and show them exactly where it was coming through, i.e. down the back of the door card. They took the door card off and then could see a trickle of water. They tried to claim that the foam gasket on the back of the inner panel must have been damaged when my speakers got replaced. Even had the service manager looking at it. He then told me "you can even see where they've scratched all of the paintwork behind the door card", not a warranty issue. I then pointed out that they themselves had been in the door since the speakers had been installed. Response to this was, no we only had to rebuild the inner handle. I told them to pull the other one, since it was the outer handle that was broken since it used to pull straight out of the door. I equally explained that I have no evidence to suggest that the damage was on the door previous to them going in to it as (a) it had never leaked before they did the work on the outer handle, and (b) when they were last in the door they never said anything about the "damage". Therefore as far as I was concerned it was their fault, and their techs that had done it. The friendliness of the service manager appeared to change at this point, especially when he handed me the "warranty" free repair paperwork to sign when I got the keys back.
Oh and the best bit! When I booked it in I gave the explicit instruction that I did not want them to wash it as I did not want it scratching. The lady even put a sign in the windscreen. Got the keys back to a washed van! I mean WTF!!!!!!!!!! They'd even managed to do a bloomin awful job of washing it. They'd left all the water on the windows and panels that had then dried in the heat - could barely see out the screen on the way home. Gave the sign back to the service lady saying "fat load of good that did", did I get an apology - did I heck. "Yeah I know i've told management, I put a sign in the window", and a shrug of the shoulders. Lets hope I don't find any scratched paintwork or that'll top off a darn fine day.
