A/C fault. Warranty?

[kkev]

Had t-roc since March. Hot day, turned a/c on Lo and boost. Warm air blowing through car. Rang local vw dealer (not where I bought it).
Their service said a/c is a grey area might not be covered if faulty seals or needs regassing. Told me to speak to dealer it came from.
Should it be covered?

 

[roadtripper]

That's more a question for whoever your warranty is with?

 

[BognorMotors]

A fault within 3months will be covered by warranty. Sales of good act etc

 

[roadtripper]

Well it should be covered by the Consumer Rights Act 2015 regardless of warranty.

You're past the 30 day window for rejection, make sure you get it sorted before the 6 months window.

You shouldn't have to claim off any independent warranty.

Consumer Rights Act 2015 for used and new cars | AutoTrader

The Consumer Rights Act provides second-hand and new car buyers with a wider range of rights covering the sale of goods and services. Here we explained which consumer rights could cover you when buying a car, or when you require a refund, car repairs or the replacement of faulty goods.

www.autotrader.co.uk

 

[kkev]

That's more a question for whoever your warranty is with?

Vw

 

[DXX]

Had t-roc since March. Hot day, turned a/c on Lo and boost. Warm air blowing through car. Rang local vw dealer (not where I bought it).
Their service said a/c is a grey area might not be covered if faulty seals or needs regassing. Told me to speak to dealer it came from.
Should it be covered?

Do you have a copy of the warranty contract? Surely it’s clear from the documents.

 

[kkev]

A fault within 3months will be covered by warranty. Sales of good act etc

I think the local dealership wanted to palm it onto the seller.
I can't find owt in the warranty that says it shouldn't be covered. Just the local service reception who sucked his teeth and said it's a grey area!

 

[kkev]

Do you have a copy of the warranty contract? Surely it’s clear from the documents.

There's nothing under what's not covered. Only mention of a/c is 'if any foreign matter enters fuel, cooling, lubrication or a/c systems', under what's not covered.

 

[roadtripper]

At this point I'd agree with @BognorMotors your strongest line of argument is CRA 2015 with the original vendor not the manufacturer's warranty.

 

[kkev]

At this point I'd agree with @BognorMotors your strongest line of argument is CRA 2015 with the original vendor not the manufacturer's warranty.

Speakers to the service dept this morning.