Take the black panel out at bottom of dash above the pedals, look up towards the heater controls.I’ve been following another thread with regards to my t6.1 and the heater being stuck at the same temperature right across the dial and a little cooler when the ac switched on (but still warm). Stumbled across this thread and it seems to me that this is going to be the same issue. Mines booked in Monday under warranty. How did you access to take the initial pic also. Have VW indicated how long the repair takes?